{"podcast":{"title":"Tech World Human Skills","slug":"tech-world-human-skills-6393428","podcast_index_feed_id":6393428,"rss_url":"https://app.kajabi.com/podcasts/2147510605/feed","website_url":"https://www.elevatedyou.live/podcasts/tech-world-human-skills","image_url":"https://kajabi-storefronts-production.kajabi-cdn.com/kajabi-storefronts-production/file-uploads/site/2147620019/podcasts/2fe3c57-f57-73ec-14c-fc6fad4dea_Podcast_Thunbnail_3000_x_3000_px_.png","author":"Ben Pearce","episode_count":82,"summary":"Ben Pearce interviews thought leaders in the tech world to learn from their success. In each episode we focus on a topic our guest has learnt about, failed at, course corrected and ultimately succeeded with. We can stand on the shoulders of giants and benefit from their insight. The Tech World Human Skills podcast is a masterclass on building the leadership, professional and human skills that are essential to thrive in the tech world. If you're in Pre-Sales, Consulting, Engineering, Customer Success, Architecture, Tech Leadership or any other tech discipline come and join the party. New episodes every 2 weeks. Listen to The Tech World Humans Skills podcast wherever you listen to your podcast or watch on YouTube. Check out www.techworldhumanskills.com for more details.","last_synced_at":"2026-06-10T14:17:41.549232+00:00","page_url":"https://stenobird.com/podcast/tech-world-human-skills-6393428"},"episode":{"title":"EP64: The Customer Connection Formula with Liping Huang","slug":"ep64-the-customer-connection-formula-with-liping-huang","published_at":"2025-09-17T04:30:00+00:00","page_url":"https://stenobird.com/podcast/tech-world-human-skills-6393428/ep64-the-customer-connection-formula-with-liping-huang","show_page_url":"https://stenobird.com/podcast/tech-world-human-skills-6393428","url":"https://www.elevatedyou.live/podcasts/tech-world-human-skills/episodes/2149076046","audio_url":"https://app.kajabi.com/podcasts/medias/2149076046.mp3","summary":"In this episode of the Tech World Human Skills podcast, Ben Pearce and guest Liping Huang discuss the importance of technical folks building rapport and relationships with customers. We chat through practical tips for establishing strong connections, the significance of empathy, effective communication, and that technical skills alone are not enough.   Liping Huang has huge experience working with customer in tech roles.  She has been a solutions architect at Microsoft, solutions architect at Databricks and now runs Dataleaps.    Show Links Ben Pearce LinkedIn -  https://www.linkedin.com/in/benpthoughts/ Tech World Human Skills Home -  https://www.techworldhumanskills.com Liping Linktree - https://linktr.ee/liping_dataleaps   Takeaways Building rapport is crucial for success in customer interactions. Technical knowledge is essential before engaging in pre-sales. Empathy helps in understanding customer challenges and needs. Effective communication involves making complex topics easy to understand. Being likable and helpful fosters strong customer relationships. Self-assessment is key to identifying areas for improvement. Follow up on commitments to build trust with customers. Creating reusable content can streamline customer interactions. Understanding different audiences is vital for effective communication. Continuous development is necessary to adapt to changing technologies.     Keywords   rapport, relationships, customer service, empathy, communication skills, technical skills, pre-sales, business relationships, customer interactions, professional development","meta_description":"In this episode of the Tech World Human Skills podcast, Ben Pearce and guest Liping Huang discuss the importance of technical folks building rapport and r…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2456,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/tech-world-human-skills-6393428/episodes/ep64-the-customer-connection-formula-with-liping-huang/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/tech-world-human-skills-6393428/ep64-the-customer-connection-formula-with-liping-huang.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}