{"podcast":{"title":"Tech Talks Daily","slug":"tech-talks-daily-3579","podcast_index_feed_id":3579,"rss_url":"https://techblogwriter.libsyn.com/rss","website_url":"https://techtalksnetwork.com/","image_url":"https://static.libsyn.com/p/assets/f/d/4/d/fd4dd3bc495b973216c3140a3186d450/TopNews_TechTalksDaily.jpg","author":"Neil C. Hughes","episode_count":2000,"summary":"If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, Web3, and more are shaping industries and solving real-world challenges in modern businesses. Through candid conversations with industry leaders, CEOs, Fortune 500 executives, startup founders, and even the occasional celebrity, Tech Talks Daily uncovers the trends driving digital transformation and the strategies behind successful tech adoption. But this isn't just about buzzwords. We go beyond the hype to demystify the biggest tech trends and determine their real-world impact. From cybersecurity and blockchain to AI sovereignty, robotics, and post-quantum cryptography, we explore the measurable difference these innovations can make. Whether improving security, enhancing customer experiences, o…","last_synced_at":"2026-07-27T06:17:45.394650+00:00","page_url":"https://stenobird.com/podcast/tech-talks-daily-3579"},"episode":{"title":"How PwC is Helping Companies Prepare for a World Where AI Agents Become Customer","slug":"how-pwc-is-helping-companies-prepare-for-a-world-where-ai-agents-become-customer","published_at":"2026-07-16T00:00:00+00:00","page_url":"https://stenobird.com/podcast/tech-talks-daily-3579/how-pwc-is-helping-companies-prepare-for-a-world-where-ai-agents-become-customer","show_page_url":"https://stenobird.com/podcast/tech-talks-daily-3579","url":"https://techtalksnetwork.com/","audio_url":"https://traffic.libsyn.com/secure/techblogwriter/Tech_Talks_Network_-_PWC.mp3?dest-id=289572","summary":"What happens when your next customer is represented by an AI agent that can research products, compare prices, evaluate suppliers, negotiate terms, and make purchasing decisions? In this episode of Tech Talks Daily, I speak with Ian Kahn, Partner and Customer and Commercial Excellence Platform Leader at PwC, about the rise of the Intelligent Customer Edge and why companies need to rethink how they sell, market, price, serve customers, and compete as artificial intelligence changes the buying process. Much of the enterprise AI conversation has focused on helping employees become more productive. Ian argues that this overlooks a much bigger change already taking place. Customers are using AI to research products, compare alternatives, evaluate pricing, and make decisions. In some consumer and business markets, AI agents are already being given permission to make routine purchases. Companies are no longer selling only to people. They increasingly need to serve customers whose AI agents expect accurate product information, transparent pricing, availability, service history, and performance data that can be discovered, verified, and understood by machines. This creates a serious problem for companies operating with fragmented front offices. Marketing, sales, pricing, commerce, and customer service have traditionally operated as separate functions, each with its own technology, data, processes, incentives, and performance measures. Customers do not experience companies through those internal structures. They expect consistent information and relevant experiences across the entire relationship. Ian explains why adding AI to each department independently will not solve this problem. Companies risk making existing processes faster without improving the customer experience or bu…","meta_description":"What happens when your next customer is represented by an AI agent that can research products, compare prices, evaluate suppliers, negotiate terms, and ma…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1330,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/tech-talks-daily-3579/episodes/how-pwc-is-helping-companies-prepare-for-a-world-where-ai-agents-become-customer/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/tech-talks-daily-3579/how-pwc-is-helping-companies-prepare-for-a-world-where-ai-agents-become-customer.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}