{"podcast":{"title":"Tech Talks Daily","slug":"tech-talks-daily-3579","podcast_index_feed_id":3579,"rss_url":"https://techblogwriter.libsyn.com/rss","website_url":"https://techtalksnetwork.com/","image_url":"https://static.libsyn.com/p/assets/f/d/4/d/fd4dd3bc495b973216c3140a3186d450/TopNews_TechTalksDaily.jpg","author":"Neil C. Hughes","episode_count":2000,"summary":"If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, Web3, and more are shaping industries and solving real-world challenges in modern businesses. Through candid conversations with industry leaders, CEOs, Fortune 500 executives, startup founders, and even the occasional celebrity, Tech Talks Daily uncovers the trends driving digital transformation and the strategies behind successful tech adoption. But this isn't just about buzzwords. We go beyond the hype to demystify the biggest tech trends and determine their real-world impact. From cybersecurity and blockchain to AI sovereignty, robotics, and post-quantum cryptography, we explore the measurable difference these innovations can make. Whether improving security, enhancing customer experiences, o…","last_synced_at":"2026-07-27T06:17:45.394650+00:00","page_url":"https://stenobird.com/podcast/tech-talks-daily-3579"},"episode":{"title":"AI, Voice, and the Future of Contact Centers with Zendesk","slug":"ai-voice-and-the-future-of-contact-centers-with-zendesk","published_at":"2026-06-28T00:30:00+00:00","page_url":"https://stenobird.com/podcast/tech-talks-daily-3579/ai-voice-and-the-future-of-contact-centers-with-zendesk","show_page_url":"https://stenobird.com/podcast/tech-talks-daily-3579","url":"https://techtalksnetwork.com/","audio_url":"https://traffic.libsyn.com/secure/techblogwriter/Tech_Talks_Daily_Zendesk_Jonathan_Barouch_.mp3?dest-id=289572","summary":"What happens when customer service moves beyond answering questions and starts anticipating needs, coordinating actions, and resolving problems with AI? And what does that mean for the future of the contact center? In this episode of Tech Talks Daily, I'm joined by Jonathan Barouch, Vice President and General Manager of Contact Center at Zendesk, to discuss the company's vision for the next generation of customer experience following the integration of Local Measure into the Zendesk platform. Jonathan explains why the contact center is entering a new chapter, where AI is becoming part of every interaction rather than existing as a standalone feature. We discuss the announcements from Relate 2026 and how Zendesk is bringing together customer service, voice, automation, and AI to create a more connected experience for both customers and agents. A major part of our conversation focuses on the acquisition and integration of Local Measure. Jonathan shares why bringing enterprise voice capabilities into the Zendesk platform creates new opportunities for organisations looking to modernise their contact centres without adding unnecessary complexity. Rather than treating voice as a separate channel, Zendesk is building an experience where every customer interaction contributes to a complete understanding of the customer journey. We also discuss how AI is changing the day-to-day reality for contact center teams. Instead of replacing people, Jonathan explains how AI can remove repetitive work, surface the right information at the right time, and allow agents to spend more time solving problems that require empathy, judgement, and human conversation. Looking further ahead, we examine what the future of Contact Center as a Service could look like as AI agents become increasingly ca…","meta_description":"What happens when customer service moves beyond answering questions and starts anticipating needs, coordinating actions, and resolving problems with AI? A…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1679,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/tech-talks-daily-3579/episodes/ai-voice-and-the-future-of-contact-centers-with-zendesk/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/tech-talks-daily-3579/ai-voice-and-the-future-of-contact-centers-with-zendesk.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}