{"podcast":{"title":"Tech Legacies","slug":"tech-legacies-6583844","podcast_index_feed_id":6583844,"rss_url":"https://feeds.captivate.fm/tech-legacies/","website_url":"https://tech-legacies.captivate.fm","image_url":"https://artwork.captivate.fm/547bfb7a-7803-420d-acd7-9125ae31afdb/covv_JPGzXtndqhzv5vlPrDR.jpg","author":"Fanny Dunagan","episode_count":78,"summary":"Want to get ahead in the tech industry? Want tech insights? Join host Fanny Dunagan as top executives share their untold stories about their tech careers, reveal what lessons they've learned, and offer advice for professionals who hope to get ahead. Are you motivated? Looking for career growth? Then make sure you follow this show. Get tips from tech executives from AT&T, FedEx, Verizon, Hasbro, Textron, and EY. Discover strategies for technology and team culture. Learn about the importance of innovation and how it drives company culture. Enjoy personal stories and leadership advice. Gain valuable leadership skills and explore new ideas. If you want to succeed in tech, then Tech Legacies with Fanny Dunagan is for you!","last_synced_at":null,"page_url":"https://stenobird.com/podcast/tech-legacies-6583844"},"episode":{"title":"What is IT Managed Services? And Why Smart Companies Are Using It | E02b","slug":"what-is-it-managed-services-and-why-smart-companies-are-using-it-e02b","published_at":"2026-05-14T10:00:00+00:00","page_url":"https://stenobird.com/podcast/tech-legacies-6583844/what-is-it-managed-services-and-why-smart-companies-are-using-it-e02b","show_page_url":"https://stenobird.com/podcast/tech-legacies-6583844","url":"https://tech-legacies.captivate.fm","audio_url":"https://episodes.captivate.fm/episode/075f0d63-30b9-4df7-83c0-852ed6be3d7d.mp3","summary":"Many companies today are not actually in the business of IT , yet IT ends up consuming enormous time, money, and leadership attention. In this segment of Tech Legacies , Ben Coan , Managing Director & Head of Managed Services at Odyssey Information Services , explains how managed services help organizations shift their focus back to what matters most: running and growing their core business . Ben shares how many companies struggle with fragmented IT environments where infrastructure, applications, and database teams don’t communicate effectively. Managed services create a team-based support model that fills gaps, improves collaboration, and provides experienced experts behind the scenes. Instead of relying on a single consultant, organizations gain access to an entire bench of trusted specialists who can support operations, identify risks, and strengthen IT systems over the long term. In this conversation, you’ll learn: Why many companies get pulled away from their core business by IT complexity What managed services actually mean beyond traditional IT support How a team-based delivery model helps close technology gaps Why trust and long-term relationships are essential in managed services partnerships If you're a CIO, IT leader, or business executive , this conversation will help you rethink how IT support can evolve from a burden into a strategic advantage. 👍 Subscribe for more conversations on careers in technology, leadership insights, and the human side of tech from Tech Legacies. ______________________ Connect with Odyssey Information Services on LinkedIn at https://www.linkedin.com/company/odyssey-information-services/ Want to build your authority and brand as a tech leader? Subscribe to our newsletter for updates, a free branding guide and 1hour training fo…","meta_description":"Many companies today are not actually in the business of IT , yet IT ends up consuming enormous time, money, and leadership attention. In this segment of…","key_points":[],"chapters":[],"topics":[],"duration_seconds":213,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/tech-legacies-6583844/episodes/what-is-it-managed-services-and-why-smart-companies-are-using-it-e02b/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/tech-legacies-6583844/what-is-it-managed-services-and-why-smart-companies-are-using-it-e02b.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}