{"podcast":{"title":"Tearsheet Podcast: Exploring Financial Services Together","slug":"tearsheet-podcast-exploring-financial-services-together-463856","podcast_index_feed_id":463856,"rss_url":"http://feeds.feedburner.com/tradestreamingradio","website_url":"http://www.tearsheet.co","image_url":"https://i1.sndcdn.com/avatars-batVmF6oMZiaAByI-6JWpGA-original.jpg","author":"Tearsheet Studios (zack.miller@gmail.com)","episode_count":500,"summary":"Tearsheet Podcast explores financial services together. We're the podcast of record for news and opinion about the finance industry. Weekly, we identify, track, and analyze top trends impacting the business of finance, with an eye on the digital disruption wrought by fintech and new financial technology. Every week, your host, Zack Miller, Tearsheet's founder and editor in chief, interviews thought leaders, senior executives, and entrepreneurs helping to form the next generation of financial services and technologies.","last_synced_at":"2026-07-02T00:18:08.473544+00:00","page_url":"https://stenobird.com/podcast/tearsheet-podcast-exploring-financial-services-together-463856"},"episode":{"title":"How FIS is helping financial institutions evolve loyalty beyond rewards","slug":"how-fis-is-helping-financial-institutions-evolve-loyalty-beyond-rewards","published_at":"2025-12-18T08:00:03+00:00","page_url":"https://stenobird.com/podcast/tearsheet-podcast-exploring-financial-services-together-463856/how-fis-is-helping-financial-institutions-evolve-loyalty-beyond-rewards","show_page_url":"https://stenobird.com/podcast/tearsheet-podcast-exploring-financial-services-together-463856","url":"https://soundcloud.com/tearsheet/how-fis-is-helping-financial-institutions-evolve-loyalty-beyond-rewards","audio_url":"https://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/2227811690-tearsheet-how-fis-is-helping-financial-institutions-evolve-loyalty-beyond-rewards.mp3","summary":"Financial institutions are rethinking loyalty at a critical moment. Credit card spending sits at record highs, but economic uncertainty looms. For banks aiming to stay relevant, loyalty can no longer be an afterthought – it needs to be embedded into every customer experience from the start. At FIS's Emerald 2025 conference in Orlando, Mladen Vladic, general manager of loyalty services at FIS, sat down to discuss how the loyalty industry is evolving beyond traditional card-based rewards. His central argument: Financial institutions need to shift from chasing share of wallet to capturing share of mind first.","meta_description":"Financial institutions are rethinking loyalty at a critical moment. Credit card spending sits at record highs, but economic uncertainty looms. For banks a…","key_points":[],"chapters":[],"topics":[],"duration_seconds":860,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/tearsheet-podcast-exploring-financial-services-together-463856/episodes/how-fis-is-helping-financial-institutions-evolve-loyalty-beyond-rewards/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/tearsheet-podcast-exploring-financial-services-together-463856/how-fis-is-helping-financial-institutions-evolve-loyalty-beyond-rewards.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}