{"podcast":{"title":"Tearsheet Podcast: Exploring Financial Services Together","slug":"tearsheet-podcast-exploring-financial-services-together-463856","podcast_index_feed_id":463856,"rss_url":"http://feeds.feedburner.com/tradestreamingradio","website_url":"http://www.tearsheet.co","image_url":"https://i1.sndcdn.com/avatars-batVmF6oMZiaAByI-6JWpGA-original.jpg","author":"Tearsheet Studios (zack.miller@gmail.com)","episode_count":500,"summary":"Tearsheet Podcast explores financial services together. We're the podcast of record for news and opinion about the finance industry. Weekly, we identify, track, and analyze top trends impacting the business of finance, with an eye on the digital disruption wrought by fintech and new financial technology. Every week, your host, Zack Miller, Tearsheet's founder and editor in chief, interviews thought leaders, senior executives, and entrepreneurs helping to form the next generation of financial services and technologies.","last_synced_at":"2026-07-02T00:18:08.473544+00:00","page_url":"https://stenobird.com/podcast/tearsheet-podcast-exploring-financial-services-together-463856"},"episode":{"title":"FIS's McWilliams on SMBs, data sharing, and the strategy that wins in a competitive environment","slug":"fis-s-mcwilliams-on-smbs-data-sharing-and-the-strategy-that-wins-in-a-competitive-environment","published_at":"2025-11-07T08:25:08+00:00","page_url":"https://stenobird.com/podcast/tearsheet-podcast-exploring-financial-services-together-463856/fis-s-mcwilliams-on-smbs-data-sharing-and-the-strategy-that-wins-in-a-competitive-environment","show_page_url":"https://stenobird.com/podcast/tearsheet-podcast-exploring-financial-services-together-463856","url":"https://soundcloud.com/tearsheet/fiss-mcwilliams-on-smbs-data-sharing-and-the-strategy-that-wins-in-a-competitive-environment","audio_url":"https://dts.podtrac.com/redirect.mp3/feeds.soundcloud.com/stream/2207926403-tearsheet-fiss-mcwilliams-on-smbs-data-sharing-and-the-strategy-that-wins-in-a-competitive-environment.mp3","summary":"Banks dramatically underestimate how their customers share financial data, and most of it happens through insecure screen scraping that creates fraud vulnerabilities and slows performance. Shane McWilliams, Head of Retail Digital Banking at FIS, breaks down the three critical challenges separating thriving institutions from those being left behind: serving small and medium businesses as a central financial hub, enabling secure data sharing through APIs, and moving beyond product-centric thinking to build sticky customer relationships. McWilliams reveals that when he asks bank executives to guess what percentage of their customers are sharing data with third parties, \"they're not even close\" to reality. He explains how modern SMBs expect their banks to integrate everything from cash flow monitoring to accounting systems, why personalization needs to go beyond UX optimization, and how banks that orient around customer needs rather than products will win in today's competitive environment.","meta_description":"Banks dramatically underestimate how their customers share financial data, and most of it happens through insecure screen scraping that creates fraud vuln…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1203,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/tearsheet-podcast-exploring-financial-services-together-463856/episodes/fis-s-mcwilliams-on-smbs-data-sharing-and-the-strategy-that-wins-in-a-competitive-environment/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/tearsheet-podcast-exploring-financial-services-together-463856/fis-s-mcwilliams-on-smbs-data-sharing-and-the-strategy-that-wins-in-a-competitive-environment.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}