{"podcast":{"title":"Subscription Prescription | Weekly Doses to Boost Ecommerce Revenue","slug":"subscription-prescription-weekly-doses-to-boost-ecommerce-revenue-6583318","podcast_index_feed_id":6583318,"rss_url":"https://www.spreaker.com/show/5931296/episodes/feed","website_url":"https://www.spreaker.com/podcast/subscription-prescription-weekly-doses-to-boost-ecommerce-revenue--5931296","image_url":"https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/0cd456294c929124b13ad97233ffb1ef.jpg","author":"Patterns in the Cloud","episode_count":147,"summary":"Looking to sell on repeat? You’ve come to the right place. Welcome to the Subscription Prescription Podcast where you’ll learn everything there is to know about ecommerce. From establishing your brand identity online to winning the loyalty of your customers and limiting churn, nothing is off the table in these fun and informative conversations. In a world where online selling is the new way to shop, it’s important to stand out from the competition. Tune in each week to learn from industry expert, Matthew Holman, and jumpstart your ecommerce journey today!","last_synced_at":"2026-06-16T22:17:21.242283+00:00","page_url":"https://stenobird.com/podcast/subscription-prescription-weekly-doses-to-boost-ecommerce-revenue-6583318"},"episode":{"title":"The Post-Purchase Communication Gap Killing Your Subscriptions","slug":"the-post-purchase-communication-gap-killing-your-subscriptions","published_at":"2026-03-24T10:00:02+00:00","page_url":"https://stenobird.com/podcast/subscription-prescription-weekly-doses-to-boost-ecommerce-revenue-6583318/the-post-purchase-communication-gap-killing-your-subscriptions","show_page_url":"https://stenobird.com/podcast/subscription-prescription-weekly-doses-to-boost-ecommerce-revenue-6583318","url":"https://www.spreaker.com/episode/the-post-purchase-communication-gap-killing-your-subscriptions--70691390","audio_url":"https://api.spreaker.com/download/episode/70691390/touchpoints_final_64.mp3","summary":"Most subscription brands invest heavily in getting the first order. Then they go silent. That gap between purchase and second shipment is where you lose subscribers, and most brands don't even realize it's happening. In this episode, I break down why post-purchase communication is the most overlooked lever in subscription retention and what to do about it. What we cover: • Why the window between order 1 and order 2 is the highest-risk moment for churn • The communication mistakes most brands make after checkout • How to build a post-purchase flow that actually drives retention • What top-performing subscription brands do differently in the first 30 days • Why onboarding is a retention strategy, not just a customer experience nice-to-have Subscribe to our newsletter for weekly doses just like this one: https://newsletter.thesubscriptiondoc.com","meta_description":"Most subscription brands invest heavily in getting the first order. Then they go silent. That gap between purchase and second shipment is where you lose s…","key_points":[],"chapters":[],"topics":[],"duration_seconds":761,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/subscription-prescription-weekly-doses-to-boost-ecommerce-revenue-6583318/episodes/the-post-purchase-communication-gap-killing-your-subscriptions/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/subscription-prescription-weekly-doses-to-boost-ecommerce-revenue-6583318/the-post-purchase-communication-gap-killing-your-subscriptions.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}