{"podcast":{"title":"Stop Requested","slug":"stop-requested-7057548","podcast_index_feed_id":7057548,"rss_url":"https://48917308.hs-sites.com/podcasts/190978181808/rss.xml","website_url":"https://stoprequested.com","image_url":"https://48917308.fs1.hubspotusercontent-na1.net/hubfs/48917308/Imported_Podcast_Media/42033286-1728663781803-de4fa6dbb2f05-Jun-03-2025-07-07-47-1813-PM.jpg","author":"ETA Transit (lmccollum@etatransit.com)","episode_count":94,"summary":"Stop Requested is a podcast hosted by Christian Londono and Levi McCollum, where they explore all things transit—from public transportation trends and innovations to the daily experiences of riders and transit professionals. Join them for insightful discussions, industry interviews, and a behind-the-scenes look at the challenges and successes shaping the future of mobility. Whether you're a transit enthusiast, professional, or curious commuter, Stop Requested is your stop for all things transit!","last_synced_at":"2026-07-28T10:18:58.824803+00:00","page_url":"https://stenobird.com/podcast/stop-requested-7057548"},"episode":{"title":"Making Transit Technology Work for People with Kristin Taylor","slug":"making-transit-technology-work-for-people-with-kristin-taylor","published_at":"2026-07-20T16:57:26+00:00","page_url":"https://stenobird.com/podcast/stop-requested-7057548/making-transit-technology-work-for-people-with-kristin-taylor","show_page_url":"https://stenobird.com/podcast/stop-requested-7057548","url":"https://api-na1.hubspot.com/podcasts/v1/audio/file.mp3?portalId=48917308&podcastEpisodeId=217540361239&podcastShowId=190978181808&podcastEpisodeFileId=218134441035&podcastEpisodeCrmObjectId=571941428751&podcastEpisodeFileCrmObjectId=574451862320","audio_url":"https://api-na1.hubspot.com/podcasts/v1/audio/file.mp3?portalId=48917308&podcastEpisodeId=217540361239&podcastShowId=190978181808&podcastEpisodeFileId=218134441035&podcastEpisodeCrmObjectId=571941428751&podcastEpisodeFileCrmObjectId=574451862320","summary":"In this episode of Stop Requested, I sit down with Kristin Taylor, Senior Director of UX at MBTA and Chief Experience Officer for Transit Ops. We explore the importance of designing transit technology around the full rider journey rather than just focusing on tools. Kristin emphasizes that trip planning is a process that requires accurate data and effective communication across all channels to ensure a smooth experience for riders. We discuss the significance of shared ownership in transit technology, the connection between transit tech and civic tech, and the need for agencies to prioritize user-centric solutions. Join us as we delve into how these insights can transform public transportation for the better.","meta_description":"In this episode of Stop Requested, I sit down with Kristin Taylor, Senior Director of UX at MBTA and Chief Experience Officer for Transit Ops. We explore…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2679,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/stop-requested-7057548/episodes/making-transit-technology-work-for-people-with-kristin-taylor/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/stop-requested-7057548/making-transit-technology-work-for-people-with-kristin-taylor.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}