{"podcast":{"title":"Stop Requested","slug":"stop-requested-7057548","podcast_index_feed_id":7057548,"rss_url":"https://48917308.hs-sites.com/podcasts/190978181808/rss.xml","website_url":"https://stoprequested.com","image_url":"https://48917308.fs1.hubspotusercontent-na1.net/hubfs/48917308/Imported_Podcast_Media/42033286-1728663781803-de4fa6dbb2f05-Jun-03-2025-07-07-47-1813-PM.jpg","author":"ETA Transit (lmccollum@etatransit.com)","episode_count":94,"summary":"Stop Requested is a podcast hosted by Christian Londono and Levi McCollum, where they explore all things transit—from public transportation trends and innovations to the daily experiences of riders and transit professionals. Join them for insightful discussions, industry interviews, and a behind-the-scenes look at the challenges and successes shaping the future of mobility. Whether you're a transit enthusiast, professional, or curious commuter, Stop Requested is your stop for all things transit!","last_synced_at":"2026-07-28T10:18:58.824803+00:00","page_url":"https://stenobird.com/podcast/stop-requested-7057548"},"episode":{"title":"How ABQ RIDE is Delivering Better Customer Experience with Robert Romero","slug":"how-abq-ride-is-delivering-better-customer-experience-with-robert-romero","published_at":"2026-04-27T10:00:00+00:00","page_url":"https://stenobird.com/podcast/stop-requested-7057548/how-abq-ride-is-delivering-better-customer-experience-with-robert-romero","show_page_url":"https://stenobird.com/podcast/stop-requested-7057548","url":"https://api-na1.hubspot.com/podcasts/v1/audio/file.mp3?portalId=48917308&podcastEpisodeId=211691384416&podcastShowId=190978181808&podcastEpisodeFileId=211757264166&podcastEpisodeCrmObjectId=551143460646&podcastEpisodeFileCrmObjectId=551149809817","audio_url":"https://api-na1.hubspot.com/podcasts/v1/audio/file.mp3?portalId=48917308&podcastEpisodeId=211691384416&podcastShowId=190978181808&podcastEpisodeFileId=211757264166&podcastEpisodeCrmObjectId=551143460646&podcastEpisodeFileCrmObjectId=551149809817","summary":"In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Robert Romero, Transit Manager at ABQ RIDE, as part of a four part series on transit in Albuquerque. Robert oversees Sun Van paratransit service and ABQ RIDE Connect, bringing a customer experience driven approach to operations. The conversation explores how ABQ RIDE transformed its call center from a reservations and complaints function into a reservations and education center, using feedback from riders to drive operational changes. Robert also shares how his background in the private sector shaped improvements in wait times, customer satisfaction, and employee engagement. The episode also covers the rollout of new technology, including RideCo, and how it improved on time performance, reduced complaints, and gave riders more visibility into their trips. Robert discusses the role of communication, community engagement, and taking calculated risks to deliver better service for riders who depend on it most.","meta_description":"In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Robert Romero, Transit Manager at ABQ RIDE, as part of a four part series…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2530,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/stop-requested-7057548/episodes/how-abq-ride-is-delivering-better-customer-experience-with-robert-romero/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/stop-requested-7057548/how-abq-ride-is-delivering-better-customer-experience-with-robert-romero.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}