{"podcast":{"title":"Stop Requested","slug":"stop-requested-7057548","podcast_index_feed_id":7057548,"rss_url":"https://48917308.hs-sites.com/podcasts/190978181808/rss.xml","website_url":"https://stoprequested.com","image_url":"https://48917308.fs1.hubspotusercontent-na1.net/hubfs/48917308/Imported_Podcast_Media/42033286-1728663781803-de4fa6dbb2f05-Jun-03-2025-07-07-47-1813-PM.jpg","author":"ETA Transit (lmccollum@etatransit.com)","episode_count":94,"summary":"Stop Requested is a podcast hosted by Christian Londono and Levi McCollum, where they explore all things transit—from public transportation trends and innovations to the daily experiences of riders and transit professionals. Join them for insightful discussions, industry interviews, and a behind-the-scenes look at the challenges and successes shaping the future of mobility. Whether you're a transit enthusiast, professional, or curious commuter, Stop Requested is your stop for all things transit!","last_synced_at":"2026-07-28T10:18:58.824803+00:00","page_url":"https://stenobird.com/podcast/stop-requested-7057548"},"episode":{"title":"Designing for the Human Side of Transit with Mark Hughes","slug":"designing-for-the-human-side-of-transit-with-mark-hughes","published_at":"2026-05-11T23:17:24+00:00","page_url":"https://stenobird.com/podcast/stop-requested-7057548/designing-for-the-human-side-of-transit-with-mark-hughes","show_page_url":"https://stenobird.com/podcast/stop-requested-7057548","url":"https://api-na1.hubspot.com/podcasts/v1/audio/file.mp3?portalId=48917308&podcastEpisodeId=212697102435&podcastShowId=190978181808&podcastEpisodeFileId=212693758467&podcastEpisodeCrmObjectId=555455016027&podcastEpisodeFileCrmObjectId=555452183726","audio_url":"https://api-na1.hubspot.com/podcasts/v1/audio/file.mp3?portalId=48917308&podcastEpisodeId=212697102435&podcastShowId=190978181808&podcastEpisodeFileId=212693758467&podcastEpisodeCrmObjectId=555455016027&podcastEpisodeFileCrmObjectId=555452183726","summary":"In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Mark Hughes, founder and Principal Transit Experience Lead at Transit Experience Group and Chief Design Officer at Mark Hughes Creative. With a background in product design, digital experience, and customer experience, Mark brings a private sector design perspective into the transit industry. The conversation explores how riders experience transit through human interaction, why frontline employees shape trust in the system, and how training can better prepare operators for real world conditions. Mark also discusses wayfinding, communication during disruptions, rider confusion, and why customer experience is not separate from operations.","meta_description":"In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Mark Hughes, founder and Principal Transit Experience Lead at Transit Exp…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2869,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/stop-requested-7057548/episodes/designing-for-the-human-side-of-transit-with-mark-hughes/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/stop-requested-7057548/designing-for-the-human-side-of-transit-with-mark-hughes.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}