{"podcast":{"title":"SHIFT","slug":"shift-6601531","podcast_index_feed_id":6601531,"rss_url":"https://publicfeeds.net/f/3360/feed-rss.xml","website_url":"https://shiftshow.ai","image_url":"https://f.prxu.org/3360/images/b573e40b-5dd5-4c6a-838a-1c100812844b/Shift_Album_NEW.png","author":"Jennifer Strong (strongreporter@proton.me)","episode_count":149,"summary":"Hosted by Jennifer Strong, SHIFT is a weekly podcast taking a closer look at the far-reaching impact of automation on our daily lives. From policy to process, we seek to understand how lives are changing alongside rapid breakthroughs in frontier technologies and artificial intelligence. Join us as we navigate the challenges and opportunities presented by this reshaped reality.","last_synced_at":"2026-06-17T14:17:45.767284+00:00","page_url":"https://stenobird.com/podcast/shift-6601531"},"episode":{"title":"Capital One on the Last Mile Problem","slug":"capital-one-on-the-last-mile-problem","published_at":"2026-04-22T04:30:00+00:00","page_url":"https://stenobird.com/podcast/shift-6601531/capital-one-on-the-last-mile-problem","show_page_url":"https://stenobird.com/podcast/shift-6601531","url":"https://play.prx.org/listen?ge=prx_3360_07cf7609-a847-4f89-8597-981daa2a4e19&uf=https%3A%2F%2Fpublicfeeds.net%2Ff%2F3360%2Ffeed-rss.xml","audio_url":"https://dts.podtrac.com/redirect.mp3/dovetail.prxu.org/3360/07cf7609-a847-4f89-8597-981daa2a4e19/SHIFT_221_Capitol_One_SEG_A.mp3","summary":"Capital One is the largest issuer of credit cards in the U.S. It’s also one of the largest banks, and car finance companies, in the country. We learn from its experience building proprietary AI across fraud prevention, agentic workflows, customer experience, and risk and compliance in the latest installment of our oral history project. We Meet: Capital One’s Head of AI Foundations Milind Naphade Credits: This episode of SHIFT was produced by Jennifer Strong with help from Emma Cillekens. It was mixed by Garret Lang, with original music from him and Jacob Gorski. Art by Meg Marco.","meta_description":"Capital One is the largest issuer of credit cards in the U.S. It’s also one of the largest banks, and car finance companies, in the country. We learn from…","key_points":[],"chapters":[],"topics":[],"duration_seconds":770,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/shift-6601531/episodes/capital-one-on-the-last-mile-problem/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/shift-6601531/capital-one-on-the-last-mile-problem.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}