{"podcast":{"title":"Service MVP Sales Training Podcast with Joe Crisara","slug":"service-mvp-sales-training-podcast-with-joe-crisara-5854281","podcast_index_feed_id":5854281,"rss_url":"https://rss.buzzsprout.com/2427007.rss","website_url":"https://www.joecrisaraservicemvppodcast.com","image_url":"https://storage.buzzsprout.com/yf7jnlaa566hot5qnemlohfuhrz1?.jpg","author":"Service MVP","episode_count":164,"summary":"I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/service-mvp-sales-training-podcast-with-joe-crisara-5854281"},"episode":{"title":"You Might Be making HUGE Mistakes While Answering the Phone, AVOID These for More Booking in the Blue Collar Trades","slug":"you-might-be-making-huge-mistakes-while-answering-the-phone-avoid-these-for-more-booking-in-the-blue-collar-trades","published_at":"2026-02-16T20:00:00+00:00","page_url":"https://stenobird.com/podcast/service-mvp-sales-training-podcast-with-joe-crisara-5854281/you-might-be-making-huge-mistakes-while-answering-the-phone-avoid-these-for-more-booking-in-the-blue-collar-trades","show_page_url":"https://stenobird.com/podcast/service-mvp-sales-training-podcast-with-joe-crisara-5854281","url":"https://www.buzzsprout.com/2427007/episodes/18694849-you-might-be-making-huge-mistakes-while-answering-the-phone-avoid-these-for-more-booking-in-the-blue-collar-trades.mp3","audio_url":"https://www.buzzsprout.com/2427007/episodes/18694849-you-might-be-making-huge-mistakes-while-answering-the-phone-avoid-these-for-more-booking-in-the-blue-collar-trades.mp3","summary":"In this episode of the Service MVP Podcast, Joe Crisara sits down with Cory Hutcherson, founder of Sock Knocker and a specialist in call center systems and customer experience for home service companies. Cory shares his journey growing up in the trades, the legacy of his father Rick Hutcherson, and how modern call centers can transform revenue, customer trust, and business growth. From technician training roots to building SOPs and playbooks for multi-location service companies, Cory breaks ...","meta_description":"In this episode of the Service MVP Podcast, Joe Crisara sits down with Cory Hutcherson, founder of Sock Knocker and a specialist in call center systems an…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2334,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/service-mvp-sales-training-podcast-with-joe-crisara-5854281/episodes/you-might-be-making-huge-mistakes-while-answering-the-phone-avoid-these-for-more-booking-in-the-blue-collar-trades/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/service-mvp-sales-training-podcast-with-joe-crisara-5854281/you-might-be-making-huge-mistakes-while-answering-the-phone-avoid-these-for-more-booking-in-the-blue-collar-trades.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}