{"podcast":{"title":"Roses & Weeds","slug":"roses-weeds-616746","podcast_index_feed_id":616746,"rss_url":"https://rss.buzzsprout.com/1369780.rss","website_url":"https://www.cityoftyler.org/","image_url":"https://storage.buzzsprout.com/yyir0ybc1gjt5wpy2d23lxcegqqp?.jpg","author":"City of Tyler Texas","episode_count":103,"summary":"The City of Tyler hosts a podcast series called Roses & Weeds to keep residents up-to-date with current events and news related to the city. The series celebrates city achievements, or \"roses,\" while also digging into the weeds of city government by discussing the complexities of public administration on the local level.","last_synced_at":"2026-07-14T00:21:04.104788+00:00","page_url":"https://stenobird.com/podcast/roses-weeds-616746"},"episode":{"title":"S7 E1: Building a Better Utility Customer Experience","slug":"s7-e1-building-a-better-utility-customer-experience","published_at":"2025-12-15T16:00:00+00:00","page_url":"https://stenobird.com/podcast/roses-weeds-616746/s7-e1-building-a-better-utility-customer-experience","show_page_url":"https://stenobird.com/podcast/roses-weeds-616746","url":"https://www.buzzsprout.com/1369780/episodes/18344613-s7-e1-building-a-better-utility-customer-experience.mp3","audio_url":"https://www.buzzsprout.com/1369780/episodes/18344613-s7-e1-building-a-better-utility-customer-experience.mp3","summary":"Utility bills can be confusing (and frustrating), and we know many customers have questions about what they’re seeing and why changes are happening. In this milestone 100th episode of Roses & Weeds, hosts Payton Weidman and Adriana Rodriguez, along with guest Chris Cambra from the Water Business Office, walk through upcoming updates to Tyler’s utility billing and customer tools, including a redesigned utility bill and a new payment provider. The conversation focuses on clarity and transpa...","meta_description":"Utility bills can be confusing (and frustrating), and we know many customers have questions about what they’re seeing and why changes are happening. In th…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3704,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/roses-weeds-616746/episodes/s7-e1-building-a-better-utility-customer-experience/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/roses-weeds-616746/s7-e1-building-a-better-utility-customer-experience.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}