{"podcast":{"title":"Retail Reckoning - Retail Stories from Retail Frontlines","slug":"retail-reckoning-retail-stories-from-retail-frontlines-7452396","podcast_index_feed_id":7452396,"rss_url":"https://feeds.captivate.fm/retail-reckoning/","website_url":"https://retailreckoningpodcast.co.uk/","image_url":"https://artwork.captivate.fm/27c31a9c-3d7f-45e4-b096-16e6525d9787/Retail-Reckoning-2026-artwork.jpg","author":"Clare Bailey (Retail Champion)","episode_count":44,"summary":"Welcome to “Retail Reckoning,” the place where you get the real truth about what’s happening on Britain’s high streets. Hosted by Clare Bailey—aka the retail champion and basically a walking encyclopedia for all things retail—this show skips the sugar-coating and gets straight to the good stuff. Clare brings you sharp insights, honest stories, and no-fluff advice from people who've lived and breathed retail for years. Whether you love your local high street or just want to know what’s really going on behind the shop windows, you’re going to get plenty of sass, soul, and stories that actually matter. If you care about your town centre or just want the straight facts on retail, you’re in the right spot. Let’s get into it!","last_synced_at":null,"page_url":"https://stenobird.com/podcast/retail-reckoning-retail-stories-from-retail-frontlines-7452396"},"episode":{"title":"The High Cost of Post Christmas Returns for Retailers","slug":"the-high-cost-of-post-christmas-returns-for-retailers","published_at":"2025-12-22T05:00:00+00:00","page_url":"https://stenobird.com/podcast/retail-reckoning-retail-stories-from-retail-frontlines-7452396/the-high-cost-of-post-christmas-returns-for-retailers","show_page_url":"https://stenobird.com/podcast/retail-reckoning-retail-stories-from-retail-frontlines-7452396","url":"https://retailreckoningpodcast.co.uk/episode/the-high-cost-of-post-christmas-returns-for-retailers","audio_url":"https://episodes.captivate.fm/episode/b76f71ce-4cee-4e99-afbd-0a79b82941ce.mp3","summary":"Christmas might be over, but for retailers the hard part is only just beginning. Hi, I'm Clare Bailey , founder of Retail Champion . In this episode of Retail Reckoning , I’m talking about the real cost of post-Christmas returns and why January can feel like a hangover no one warned you about. From gift receipts and goodwill returns to consumer rights and reverse logistics, I break down what shoppers are entitled to, where retailers often get caught out, and why poorly handled returns can quietly damage your brand. We look at why the “Great Christmas Returns Rush” has become a new festive tradition, how sales and price drops fuel cynical returns, and what retailers can do to protect margins without turning the returns desk into a battleground. Whether you’re a retailer bracing yourself for January or a consumer trying to work out what you’re actually entitled to, this episode will help you understand the rules, the realities, and the emotional toll of the post-Christmas remix. Subscribe to the Retail Reckoning Newsletter - https://retailreckoningpodcast.co.uk/newsletter Mentioned in this episode: Retail Reckoning Podcast Insights Newsletter Get Retail Reckoning Podcast Insights and Goodies - https://retailreckoningpodcast.co.uk/newsletter Retail Reckoning Podcast VIP newsletter","meta_description":"Christmas might be over, but for retailers the hard part is only just beginning. Hi, I'm Clare Bailey , founder of Retail Champion . In this episode of Re…","key_points":[],"chapters":[],"topics":[],"duration_seconds":817,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/retail-reckoning-retail-stories-from-retail-frontlines-7452396/episodes/the-high-cost-of-post-christmas-returns-for-retailers/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/retail-reckoning-retail-stories-from-retail-frontlines-7452396/the-high-cost-of-post-christmas-returns-for-retailers.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}