{"podcast":{"title":"Retail Reckoning - Retail Stories from Retail Frontlines","slug":"retail-reckoning-retail-stories-from-retail-frontlines-7452396","podcast_index_feed_id":7452396,"rss_url":"https://feeds.captivate.fm/retail-reckoning/","website_url":"https://retailreckoningpodcast.co.uk/","image_url":"https://artwork.captivate.fm/27c31a9c-3d7f-45e4-b096-16e6525d9787/Retail-Reckoning-2026-artwork.jpg","author":"Clare Bailey (Retail Champion)","episode_count":44,"summary":"Welcome to “Retail Reckoning,” the place where you get the real truth about what’s happening on Britain’s high streets. Hosted by Clare Bailey—aka the retail champion and basically a walking encyclopedia for all things retail—this show skips the sugar-coating and gets straight to the good stuff. Clare brings you sharp insights, honest stories, and no-fluff advice from people who've lived and breathed retail for years. Whether you love your local high street or just want to know what’s really going on behind the shop windows, you’re going to get plenty of sass, soul, and stories that actually matter. If you care about your town centre or just want the straight facts on retail, you’re in the right spot. Let’s get into it!","last_synced_at":null,"page_url":"https://stenobird.com/podcast/retail-reckoning-retail-stories-from-retail-frontlines-7452396"},"episode":{"title":"Getting Retail After Sales Care Right (so you can boost profits!)","slug":"getting-retail-after-sales-care-right-so-you-can-boost-profits","published_at":"2026-02-23T05:00:00+00:00","page_url":"https://stenobird.com/podcast/retail-reckoning-retail-stories-from-retail-frontlines-7452396/getting-retail-after-sales-care-right-so-you-can-boost-profits","show_page_url":"https://stenobird.com/podcast/retail-reckoning-retail-stories-from-retail-frontlines-7452396","url":"https://retailreckoningpodcast.co.uk/episode/getting-retail-after-sales-care-right-so-you-can-boost-profits","audio_url":"https://episodes.captivate.fm/episode/c6779873-1486-4c71-811d-3d22cdb9bad2.mp3","summary":"After-sales care is the moment most retailers forget — and the one customers remember forever. Hi, I’m Clare Bailey , founder of Retail Champion . In this episode of Retail Reckoning , I explore why what happens after the sale is often the most powerful driver of loyalty, repeat purchases, and word-of-mouth. Whether you're in furniture, fashion, homewares, or gifting, the principles are the same: how you handle things when they go wrong defines your brand more than any marketing campaign ever could. What We Cover Why after-sales is the real make-or-break moment — and why customers never forget it The emotional reality of delivery delays, faulty products, and poor complaint handling How to empower front-line staff to resolve issues on the spot — without escalating Why human judgment beats 'computer says no' every single time Proactive post-purchase communication as a profit strategy (not just good manners) The commercial cost of getting after-sales wrong — and the upside of getting it right Take a listen and let’s get your Retail Reckoning together. Useful links: Subscribe to the Retail Reckoning Newsletter https://retailreckoningpodcast.co.uk/newsletter Retail Champion https://theretailchampion.co.uk Mentioned in this episode: Retail Reckoning Podcast Insights Newsletter Get Retail Reckoning Podcast Insights and Goodies - https://retailreckoningpodcast.co.uk/newsletter Retail Reckoning Podcast VIP newsletter","meta_description":"After-sales care is the moment most retailers forget — and the one customers remember forever. Hi, I’m Clare Bailey , founder of Retail Champion . In this…","key_points":[],"chapters":[],"topics":[],"duration_seconds":895,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/retail-reckoning-retail-stories-from-retail-frontlines-7452396/episodes/getting-retail-after-sales-care-right-so-you-can-boost-profits/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/retail-reckoning-retail-stories-from-retail-frontlines-7452396/getting-retail-after-sales-care-right-so-you-can-boost-profits.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}