{"podcast":{"title":"Resoundingly Human","slug":"resoundingly-human-235651","podcast_index_feed_id":235651,"rss_url":"https://informs.libsyn.com/rss","website_url":"https://resoundinglyhuman.com","image_url":"https://static.libsyn.com/p/assets/d/2/0/6/d206a122ee3a13dc16c3140a3186d450/Libsyn-logo-size.jpg","author":"INFORMS","episode_count":100,"summary":"Resoundingly Human, the podcast from INFORMS, is dedicated to bringing O.R. and analytics to life by highlighting the incredible contributions of the men and women who are using O.R. and analytics to save lives, save money, and solve problems.","last_synced_at":"2026-07-21T10:21:07.252940+00:00","page_url":"https://stenobird.com/podcast/resoundingly-human-235651"},"episode":{"title":"From data to devotion: The analytics of customer loyalty","slug":"from-data-to-devotion-the-analytics-of-customer-loyalty","published_at":"2026-05-10T14:05:00+00:00","page_url":"https://stenobird.com/podcast/resoundingly-human-235651/from-data-to-devotion-the-analytics-of-customer-loyalty","show_page_url":"https://stenobird.com/podcast/resoundingly-human-235651","url":"https://informs.libsyn.com/from-data-to-devotion-the-analytics-of-customer-loyalty","audio_url":"https://traffic.libsyn.com/secure/informs/riverside_video1219451362_ashley_ks_studio1.mp3?dest-id=732069","summary":"In this episode, we're diving into something every one of us experiences - but may not always think about strategically: customer relationships. Why do we stay loyal to some brands and leave others after one frustrating interaction? How are analytics and AI helping companies predict churn, personalize experiences, and build trust in a world where customers have more power than ever before? Helping tackle these questions is Ankit Agrawal, whose work sits at the intersection of analytics, customer experience, and business strategy. We'll talk about what companies are getting wrong about loyalty, how CRM has evolved, and why the future of customer relationships may depend as much on empathy as it does on algorithms.","meta_description":"In this episode, we're diving into something every one of us experiences - but may not always think about strategically: customer relationships. Why do we…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1664,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/resoundingly-human-235651/episodes/from-data-to-devotion-the-analytics-of-customer-loyalty/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/resoundingly-human-235651/from-data-to-devotion-the-analytics-of-customer-loyalty.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}