{"podcast":{"title":"Repair Shop Reckoning","slug":"repair-shop-reckoning-7416916","podcast_index_feed_id":7416916,"rss_url":"https://www.spreaker.com/show/6688688/episodes/feed","website_url":"https://www.spreaker.com/podcast/repair-shop-reckoning--6688688","image_url":"https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/a38e18411320853387e4ba9306142b39.jpg","author":"Loud Mouth Studio","episode_count":63,"summary":"Repair Shop Reckoning is the no-nonsense, hard-hitting podcast where host Kevin Brown pulls no punches in bringing you the raw truth about the collision and repair shop industry. Forget the corporate sugarcoating—this show dives into the gritty reality of what really goes on behind the scenes. Whether you’re a shop owner, a mechanic, or just someone tired of the BS, Kevin’s got the hard-earned expertise and unapologetic opinions you need. Each episode tackles the biggest issues, challenges, and game-changing tips in the industry, giving you the tools to cut through the noise and level up your shop. Buckle up—it’s time to get real. Become a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support .","last_synced_at":"2026-07-17T20:21:36.202254+00:00","page_url":"https://stenobird.com/podcast/repair-shop-reckoning-7416916"},"episode":{"title":"Where Shops Bleed Money & How To Plug The Leaks","slug":"where-shops-bleed-money-how-to-plug-the-leaks","published_at":"2026-02-06T12:00:02+00:00","page_url":"https://stenobird.com/podcast/repair-shop-reckoning-7416916/where-shops-bleed-money-how-to-plug-the-leaks","show_page_url":"https://stenobird.com/podcast/repair-shop-reckoning-7416916","url":"https://www.spreaker.com/episode/where-shops-bleed-money-how-to-plug-the-leaks--69827228","audio_url":"https://api.spreaker.com/download/episode/69827228/rsp_the_experience_pod.mp3","summary":"In this episode, Kevin breaks down his exact service advising system step by step from the first phone call to after-hours pickup. This isn’t theory. It’s a process built from getting burned, plugging holes, and tightening the operation until the front office actually controls the day. We talk about: -Why most shops lose trust on the phone in the first 10 seconds -How “free estimates” screw your techs and kill customer confidence -The check-in process Kevin uses to eliminate wasted time and miscommunication -How they use AI to capture the full customer story, write cleaner estimates, and stop details from getting lost -The workflow that keeps keys, approvals, parts, and tech time organized -Why the customer experience is the difference between getting shopped on price or getting trusted If your front office feels chaotic, your estimates sit too long, your techs get stuck waiting, or customers constantly question your value this episode is a blueprint. Subscribe on YouTube for the full episode and weekly shop truth. Become a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support .","meta_description":"In this episode, Kevin breaks down his exact service advising system step by step from the first phone call to after-hours pickup. This isn’t theory. It’s…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3073,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/repair-shop-reckoning-7416916/episodes/where-shops-bleed-money-how-to-plug-the-leaks/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/repair-shop-reckoning-7416916/where-shops-bleed-money-how-to-plug-the-leaks.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}