{"podcast":{"title":"Repair Shop Reckoning","slug":"repair-shop-reckoning-7416916","podcast_index_feed_id":7416916,"rss_url":"https://www.spreaker.com/show/6688688/episodes/feed","website_url":"https://www.spreaker.com/podcast/repair-shop-reckoning--6688688","image_url":"https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/a38e18411320853387e4ba9306142b39.jpg","author":"Loud Mouth Studio","episode_count":63,"summary":"Repair Shop Reckoning is the no-nonsense, hard-hitting podcast where host Kevin Brown pulls no punches in bringing you the raw truth about the collision and repair shop industry. Forget the corporate sugarcoating—this show dives into the gritty reality of what really goes on behind the scenes. Whether you’re a shop owner, a mechanic, or just someone tired of the BS, Kevin’s got the hard-earned expertise and unapologetic opinions you need. Each episode tackles the biggest issues, challenges, and game-changing tips in the industry, giving you the tools to cut through the noise and level up your shop. Buckle up—it’s time to get real. Become a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support .","last_synced_at":"2026-07-17T20:21:36.202254+00:00","page_url":"https://stenobird.com/podcast/repair-shop-reckoning-7416916"},"episode":{"title":"The Daily War Between Shops & Insurance...From Someone That Has Been On Both Sides","slug":"the-daily-war-between-shops-insurance-from-someone-that-has-been-on-both-sides","published_at":"2026-01-30T12:00:09+00:00","page_url":"https://stenobird.com/podcast/repair-shop-reckoning-7416916/the-daily-war-between-shops-insurance-from-someone-that-has-been-on-both-sides","show_page_url":"https://stenobird.com/podcast/repair-shop-reckoning-7416916","url":"https://www.spreaker.com/episode/the-daily-war-between-shops-insurance-from-someone-that-has-been-on-both-sides--69672988","audio_url":"https://api.spreaker.com/download/episode/69672988/rsp_george_ryan_podcast.mp3","summary":"Featuring George Ryan, Body Shop Manager at a Mercedes-Benz dealer in upstate New York, this episode is a straight-up masterclass in why shops are sick of getting jerked around by insurance companies—and what it looks like to push back with facts, laws, and zero fear. George’s perspective hits different because he’s lived both sides of the table: he grew up in a body shop, worked as a tech, then spent 20 years inside insurance (including overseeing DRP operations across 13 states and 300+ shops) before coming back to the shop world. Translation? He knows the games. He knows the scripts. And he’s done letting them run the show. You’ll hear how New York’s regulations (like the 48-hour supplement window and the 6-day inspection rule) can be used to stop the stall tactics, how insurers try to steer repairs toward cheaper parts and slower processes, and why dealership-level repairs—especially on Mercedes—don’t play nice with “Amazon parts” logic. In this episode, we get into: -Why “appraisers” are really adjusters (and what that means for your money) -The daily war: supplements, desk reviews, delays, and puppet scripts -How shops can prep the customer before the insurance company turns it into a circus -OEM vs aftermarket battles on high-end vehicles—and why the “policy” excuse is trash -The insanity of paint/material audits, pour sheets, and nickel-and-dime fee fights -The bigger problem: an industry getting squeezed while techs age out and joy gets sucked dry -A call to action to stop fighting alone—and start organizing shops who are done bending over If you’ve ever felt that “here we go again” moment when an adjuster walks into your shop… this one’s for you. Become a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support .","meta_description":"Featuring George Ryan, Body Shop Manager at a Mercedes-Benz dealer in upstate New York, this episode is a straight-up masterclass in why shops are sick of…","key_points":[],"chapters":[],"topics":[],"duration_seconds":4095,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/repair-shop-reckoning-7416916/episodes/the-daily-war-between-shops-insurance-from-someone-that-has-been-on-both-sides/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/repair-shop-reckoning-7416916/the-daily-war-between-shops-insurance-from-someone-that-has-been-on-both-sides.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}