{"podcast":{"title":"Remarkable Results Radio Podcast","slug":"remarkable-results-radio-podcast-829239","podcast_index_feed_id":829239,"rss_url":"https://feeds.captivate.fm/remarkableresultsradiopodcast/","website_url":"https://remarkableresults.biz","image_url":"https://artwork.captivate.fm/e16c0bb6-1c15-40bd-af1d-3793288ee635/RRR-New-Logo-Designs-14x14.jpg","author":"Carm Capriotto, AAP","episode_count":500,"summary":"Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing. Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.","last_synced_at":"2026-07-14T14:20:19.594595+00:00","page_url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239"},"episode":{"title":"Your Shop Might Need Marriage Counseling: Fixing Communication in Auto Repair [RR 1087]","slug":"your-shop-might-need-marriage-counseling-fixing-communication-in-auto-repair-rr-1087","published_at":"2026-04-14T04:15:00+00:00","page_url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239/your-shop-might-need-marriage-counseling-fixing-communication-in-auto-repair-rr-1087","show_page_url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239","url":"https://remarkableresults.biz/remarkable-results-radio-podcast/e1087","audio_url":"https://episodes.captivate.fm/episode/d5c1fd92-66e4-462b-a143-988a3bc7d48b.mp3","summary":"Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Recorded live at VISION 2026, host Carm Capriotto and Matt Fanslow explore how lessons from marriage counseling can improve communication in auto repair shops. The core discussion centers on Matt’s article for NAPA Auto Care's Insight Magazine, “Your Shop Might Need Marriage Counseling,” and the industry’s gap in soft skills. His central argument is simple: most automotive professionals were never taught effective communication or soft skills. In the past, shop culture often relied on public criticism or shame to correct mistakes. Today, that approach backfires, especially for younger technicians, who are more likely to disengage or “quietly quit” in that kind of environment. Matt proposes a different approach: applying communication techniques commonly used in therapy to everyday shop interactions. Drawing from the Gottman Institute, Matt outlines common communication pitfalls: criticism, contempt, defensiveness, and stonewalling, and how they show up daily in shop environments. Key solutions include: Validating feelings, especially with anxious customers Coaching without shame, addressing mistakes privately with support Seeking outside perspective, using coaches or therapists to uncover blind spots Finally, both Carm and Matt challenge the stigma around seeking outside help. They encourage shop leaders to work with coaches, counselors, or therapists to uncover blind spots and improve their leadership approach. Far from being a weakness, asking for help is framed as a sign of strength and self-awareness. The goal isn’t to turn shops into therapy sessions; it’s to make small, intentional changes in how people communicate every day. The payoff? Fewer emotional blowups, stronger team culture,…","meta_description":"Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Recorded live at VISION 2026, host Carm Capriotto and Matt Fanslow explore…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2846,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/remarkable-results-radio-podcast-829239/episodes/your-shop-might-need-marriage-counseling-fixing-communication-in-auto-repair-rr-1087/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239/your-shop-might-need-marriage-counseling-fixing-communication-in-auto-repair-rr-1087.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}