{"podcast":{"title":"Remarkable Results Radio Podcast","slug":"remarkable-results-radio-podcast-829239","podcast_index_feed_id":829239,"rss_url":"https://feeds.captivate.fm/remarkableresultsradiopodcast/","website_url":"https://remarkableresults.biz","image_url":"https://artwork.captivate.fm/e16c0bb6-1c15-40bd-af1d-3793288ee635/RRR-New-Logo-Designs-14x14.jpg","author":"Carm Capriotto, AAP","episode_count":500,"summary":"Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing. Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.","last_synced_at":"2026-07-14T14:20:19.594595+00:00","page_url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239"},"episode":{"title":"The Affordability Myth in Auto Repair: Rethinking How Service Advisors Present Repairs [THA 476]","slug":"the-affordability-myth-in-auto-repair-rethinking-how-service-advisors-present-repairs-tha-476","published_at":"2026-03-13T18:00:00+00:00","page_url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239/the-affordability-myth-in-auto-repair-rethinking-how-service-advisors-present-repairs-tha-476","show_page_url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239","url":"https://remarkableresults.biz/remarkable-results-radio-podcast/a476","audio_url":"https://episodes.captivate.fm/episode/e94ed8ce-99b5-4fbd-8622-df3ed087e7de.mp3","summary":"Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode \"I think the push back is more in our head than it is in the pocketbook.\" In this episode, host Carm Capriotto talks with Andy Fiffick and Chris Letendre about the perceived affordability crisis in auto repair. Both guests challenge the idea that customers can’t afford repairs, suggesting that price resistance often stems from the service advisor's mindset rather than customer reality. The discussion highlights practical strategies for improving repair approvals, including repackaging repairs with different parts or warranty options, presenting financing as “payment option plans,” and avoiding the “Sophomore Jinx,” where advisors begin to pre-judge what customers can afford. They also address the “maintenance-free” myth promoted by automakers and encourage shops to proactively educate customers with long-term maintenance planning. Ultimately, the episode reinforces a key truth: auto repair is a relationship business. When shops build trust and focus on helping people, price objections become far less common. Andy Fiffick, CEO Rad Air , Listen to Andy’s other episodes HERE Chris Letendre, American Pride Automotive Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conv…","meta_description":"Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode \"I think the push back is more in our head than it…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2725,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/remarkable-results-radio-podcast-829239/episodes/the-affordability-myth-in-auto-repair-rethinking-how-service-advisors-present-repairs-tha-476/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239/the-affordability-myth-in-auto-repair-rethinking-how-service-advisors-present-repairs-tha-476.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}