{"podcast":{"title":"Remarkable Results Radio Podcast","slug":"remarkable-results-radio-podcast-829239","podcast_index_feed_id":829239,"rss_url":"https://feeds.captivate.fm/remarkableresultsradiopodcast/","website_url":"https://remarkableresults.biz","image_url":"https://artwork.captivate.fm/e16c0bb6-1c15-40bd-af1d-3793288ee635/RRR-New-Logo-Designs-14x14.jpg","author":"Carm Capriotto, AAP","episode_count":500,"summary":"Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing. Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.","last_synced_at":"2026-07-14T14:20:19.594595+00:00","page_url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239"},"episode":{"title":"The 250K Mile Maintenance Mindset: Mastering the Art of Vehicle Delivery [THA 475]","slug":"the-250k-mile-maintenance-mindset-mastering-the-art-of-vehicle-delivery-tha-475","published_at":"2026-03-06T18:00:00+00:00","page_url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239/the-250k-mile-maintenance-mindset-mastering-the-art-of-vehicle-delivery-tha-475","show_page_url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239","url":"https://remarkableresults.biz/remarkable-results-radio-podcast/a475","audio_url":"https://episodes.captivate.fm/episode/ca922d63-a8a0-4478-a57b-cf2acfbdd879.mp3","summary":"Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode This episode explores the critical “delivery” phase of a 250,000 mile maintenance program, reframing the moment you hand the keys back as the continuation of a long-term professional relationship, not the end of a transaction. Host Carm Capriotto, joined by Brett Beachler and Rena Rennebohm, shares practical strategies to strengthen customer communication, elevate the shop experience, and proactively guide clients toward vehicle longevity. By focusing on the vehicle’s full lifecycle and scheduling the next visit before the customer leaves, shops can move beyond transactions to build loyalty, retention, and long-term profitability. What You’ll Learn: How advisor pods create a more comfortable, trust-building customer experience Why pre-appointment calls improve approvals and reduce estimate resistance How strong phone skills shape customer perception and confidence Why personal communication increases trust and average repair orders How to educate customers so they understand the value of maintenance How scheduling the next visit at delivery improves retention Why mileage-based follow-up systems drive better long-term results How consistent, shop-wide processes strengthen culture and customer loyalty Download Brett's Why Paper HERE Brett Beachler, Beachler’s Vehicle Care & Repair , Peoria, IL. Listen to Brett’s previous episodes HERE Rena Rennebohm, CEO and Creator of Empowered Advisor . Rena’s previous episodes HERE . Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's…","meta_description":"Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode This episode explores the critical “delivery” phas…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2804,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/remarkable-results-radio-podcast-829239/episodes/the-250k-mile-maintenance-mindset-mastering-the-art-of-vehicle-delivery-tha-475/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239/the-250k-mile-maintenance-mindset-mastering-the-art-of-vehicle-delivery-tha-475.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}