{"podcast":{"title":"Remarkable Results Radio Podcast","slug":"remarkable-results-radio-podcast-829239","podcast_index_feed_id":829239,"rss_url":"https://feeds.captivate.fm/remarkableresultsradiopodcast/","website_url":"https://remarkableresults.biz","image_url":"https://artwork.captivate.fm/e16c0bb6-1c15-40bd-af1d-3793288ee635/RRR-New-Logo-Designs-14x14.jpg","author":"Carm Capriotto, AAP","episode_count":500,"summary":"Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing. Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.","last_synced_at":"2026-07-14T14:20:19.594595+00:00","page_url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239"},"episode":{"title":"Build Customer Loyalty: Branding, Event Planning, and Community [RR 1088]","slug":"build-customer-loyalty-branding-event-planning-and-community-rr-1088","published_at":"2026-04-21T04:15:00+00:00","page_url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239/build-customer-loyalty-branding-event-planning-and-community-rr-1088","show_page_url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239","url":"https://remarkableresults.biz/remarkable-results-radio-podcast/e1088","audio_url":"https://episodes.captivate.fm/episode/0d126c30-64f1-4a4b-8fe7-2120086983c0.mp3","summary":"Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode In this episode, Carm Capriotto talks with Lola Schmidt, co-owner of Schmidt’s Auto Care, about how shops can rise above the “ordinary” perception of auto repair through intentional event planning, meaningful community engagement, and a fully integrated branding strategy. Key Topic Points Make the Shop an Experience: Auto repair isn’t naturally exciting, so shops must create memorable, in-person experiences that bring customers into the bays and build real connections. Community Events That Matter: Hosting hands-on events, like Girl Scout badge workshops and “Tiny Tech” days, creates lasting impressions and builds trust far beyond what social media can achieve. Differentiate with Purpose: Identify what makes your shop unique (4-day workweek, curbside service, in-house specialties, team talents) and turn those into consistent marketing stories. Branding is Everything: From clean visuals and a great-smelling shop to honest, pressure-free service, every touchpoint contributes to a 360 brand experience. Elevate the Customer Experience: Replace cheap swag with thoughtful, useful gifts that customers actually value, creating a lasting emotional connection. Create Memorable First Impressions: A curated “unboxing” experience for new customers sets the tone and reinforces your brand from the very first visit. Respect the Customer’s Time: Efficiency and convenience are key drivers of loyalty; customers will travel further for a shop that consistently delivers both. Standing out in today’s automotive industry requires more than great repairs; it demands intentional experiences, clear differentiation, and a commitment to making every customer interaction memorable. Lauralee/Lola Schmidt, Schmidt Auto Ca…","meta_description":"Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode In this episode, Carm Capriotto talks with Lola Schmidt, co-owner of Schmid…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1792,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/remarkable-results-radio-podcast-829239/episodes/build-customer-loyalty-branding-event-planning-and-community-rr-1088/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/remarkable-results-radio-podcast-829239/build-customer-loyalty-branding-event-planning-and-community-rr-1088.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}