{"podcast":{"title":"REFERRALS PODCAST","slug":"referrals-podcast-728015","podcast_index_feed_id":728015,"rss_url":"https://referralspodcast.libsyn.com/rss","website_url":"http://www.ReferralsPodcast.com","image_url":"https://static.libsyn.com/p/assets/2/b/8/0/2b806b3e938229aa16c3140a3186d450/Untitled_design_3.png","author":"Michael J Maher","episode_count":448,"summary":"Get more referrals with the Referrals Podcast! Thought Leader, Best-selling Author, Referral Master, and Host Michael J. Maher brings you the best advice and insights on growing your business by referral and shows you how to take your repeat business and referrals to the next level. The Referrals Podcast is a weekly show where Michael J. Maher, author of (7L) The Seven Levels of Communication, interviews a top producing Realtor, lender, or small business owner about how they are implementing the (7L) system and winning! The Referrals Podcast is all about Real People. Real Stories. Real Referrals.","last_synced_at":"2026-07-21T20:18:21.117965+00:00","page_url":"https://stenobird.com/podcast/referrals-podcast-728015"},"episode":{"title":"416 Building the Referable Client Experience to Get Referrals with Michael J Maher and Stacey Brown Randall","slug":"416-building-the-referable-client-experience-to-get-referrals-with-michael-j-maher-and-stacey-brown-randall","published_at":"2025-11-04T10:00:40+00:00","page_url":"https://stenobird.com/podcast/referrals-podcast-728015/416-building-the-referable-client-experience-to-get-referrals-with-michael-j-maher-and-stacey-brown-randall","show_page_url":"https://stenobird.com/podcast/referrals-podcast-728015","url":"https://referralspodcast.libsyn.com/416-building-the-referable-client-experience-to-get-referrals-with-michael-j-maher-and-stacey-brown-randall","audio_url":"https://dts.podtrac.com/redirect.mp3/traffic.libsyn.com/secure/referralspodcast/416_Building_the_Referrable_Client_Experience_to_Get_Referrals_with_Michael_J_Maher_and_Stacey_Brown-8594.mp3?dest-id=755365","summary":"Title: Building the Referable Client Experience to Get Referrals Host: Michael J. Maher Guest: Stacey Brown Randall Description: In this episode, Michael sits down with client experience and referral expert Stacey Brown Randall to explore how a truly referable client journey is built—step by step and stage by stage. Stacey breaks down the three core stages of the client experience, the emotions clients move through, and the hidden \"hot zones\" where referrals are born. She and Michael discuss the power of journey cards, expectation maps, and intentional touchpoints that deepen relationships. Stacey shares her proven strategies for bridging the gap between doing great work and generating consistent referrals—without asking, manipulating, or pushing. (7L) Referral Strategies Podcast Topics: Client Experience Special Offer: Join our referral community at www.JoinGenGen.com Get Stacey's book here: https://amzn.to/43aorRO","meta_description":"Title: Building the Referable Client Experience to Get Referrals Host: Michael J. Maher Guest: Stacey Brown Randall Description: In this episode, Michael…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3844,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/referrals-podcast-728015/episodes/416-building-the-referable-client-experience-to-get-referrals-with-michael-j-maher-and-stacey-brown-randall/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/referrals-podcast-728015/416-building-the-referable-client-experience-to-get-referrals-with-michael-j-maher-and-stacey-brown-randall.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}