{"podcast":{"title":"Realities Remixed","slug":"realities-remixed-5821097","podcast_index_feed_id":5821097,"rss_url":"https://feeds.transistor.fm/cloud-realities-4443ea6b-0eb6-4eeb-a19c-08980c983ba9","website_url":"https://www.capgemini.com/insights/research-library/realities-remixed-podcast/","image_url":"https://img.transistorcdn.com/PYfgHnywNRoMT07CRSRIcKdiIqfhL2b5QGQS7LilwDg/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9mYjQy/ZWJhOGEzNWJkNDBj/MTFmMjc5MmNmZGIz/NzQ5Ni5wbmc.jpg","author":"Capgemini","episode_count":211,"summary":"From the award‑winning team behind Cloud Realities, Realities Remixed explores what happens when people, culture, industry, and technology collide, because real breakthroughs rarely come from technology alone. In each episode, hosts Dave Chapman, Esmee van de Giessen, and Rob Kernahan dig beneath the surface of innovation to understand what’s truly shifting. They speak with leaders, practitioners, vendors and thinkers across industries to explore how technology reshapes human behaviour, organisational culture, and society, for better and sometimes for worse. Web - https://www.capgemini.com/insights/research-library/cloud-realities-podcast/ Email - realitiesremixed@capgemini.com","last_synced_at":null,"page_url":"https://stenobird.com/podcast/realities-remixed-5821097"},"episode":{"title":"RR011: ServiceNow Knowledge 2026: SaaSpocalypse and the CRM Paradigm Shift with Hannah Datz at ServiceNow","slug":"rr011-servicenow-knowledge-2026-saaspocalypse-and-the-crm-paradigm-shift-with-hannah-datz-at-servicenow","published_at":"2026-05-07T03:45:00+00:00","page_url":"https://stenobird.com/podcast/realities-remixed-5821097/rr011-servicenow-knowledge-2026-saaspocalypse-and-the-crm-paradigm-shift-with-hannah-datz-at-servicenow","show_page_url":"https://stenobird.com/podcast/realities-remixed-5821097","url":"https://share.transistor.fm/s/6b3568f8","audio_url":"https://media.transistor.fm/6b3568f8/910103a4.mp3","summary":"The SaaSpocalypse marks the end of traditional CRM with manual data entry, rigid interfaces, and seat‑based software no longer make sense in an AI‑driven world. Success now depends on outcome‑focused plumbing: intelligent orchestration that delivers results, not screens. This week, Dave, Esmee, and Rob are joined by Hannah Datz, Americas Vice President of CRM at ServiceNow, to unpack the major announcements from ServiceNow Knowledge 2026 in Las Vegas and explore how AI is accelerating the SaaSpocalypse and driving a fundamental shift in the future of CRM. TLDR 00:34 – Introduction 00:54 – Hang out: Happy Password Day and emerging threats 06:46 – Conversation with Hannah Datz 57:20 – From tennis excitement to the best burger ever Guest Hannah Datz: https://www.linkedin.com/in/hannahdatz/ Hosts Dave Chapman: https://www.linkedin.com/in/chapmandr/ Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/ Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ Production Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/ Dave Chapman: https://www.linkedin.com/in/chapmandr/ Sound Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/ Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/ 'Realities Remixed' is an original podcast from Capgemini","meta_description":"The SaaSpocalypse marks the end of traditional CRM with manual data entry, rigid interfaces, and seat‑based software no longer make sense in an AI‑driven…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3848,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/realities-remixed-5821097/episodes/rr011-servicenow-knowledge-2026-saaspocalypse-and-the-crm-paradigm-shift-with-hannah-datz-at-servicenow/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/realities-remixed-5821097/rr011-servicenow-knowledge-2026-saaspocalypse-and-the-crm-paradigm-shift-with-hannah-datz-at-servicenow.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}