{"podcast":{"title":"Purpose Driven FinTech","slug":"purpose-driven-fintech-6329886","podcast_index_feed_id":6329886,"rss_url":"https://feeds.captivate.fm/purpose-driven-fintech/","website_url":"https://www.podpage.com/purpose-driven-fintech/","image_url":"https://artwork.captivate.fm/7e370edc-0f0d-4b85-bbb4-c0a2f068e1d2/Podcast-Art-Monica-Millares-Chief-Product-Officer-AI-FinTech-Bu.jpg","author":"Monica Millares","episode_count":88,"summary":"Welcome to Purpose Driven FinTech! I'm your host, Monica Millares - Product Leader and fellow FinTecher. These days, with the rising cost of living, financial stress among customers, loss of trust in banks, speculation of crypto, and uncertainty, we're facing unprecedented challenges. But there is hope. We as FinTechers have the power to make a positive impact. Our products, the how we do product, and our people can make a difference on customers’ financial lives - and as a result, in the quality of their lives. However, more than ever Founders, CEOs, Leadership teams and all FinTechers have a ton of pressure to build solutions that actually solve customer problems, that people want, that are differentiated And profitable Yes that's you and me too! That's why I've created this podcast! I speak with FinTech CEOs, Founders, and Csuites to uncover their stories, challenges, and lessons learnt in building products with impact. You'll get to hear real-life conversations, and you’ll walk away with practical questions, frameworks and insights that you can apply to your own FinTech products. So, are you ready to make a bigger difference in FinTech? Let's come together and discover how Pur…","last_synced_at":"2026-06-10T04:19:45.459919+00:00","page_url":"https://stenobird.com/podcast/purpose-driven-fintech-6329886"},"episode":{"title":"The $443 Billion AI Lending Bias: Why 65% of Good Customers Get Declined | Carla Canino, Founder and CEO Kindlee","slug":"the-443-billion-ai-lending-bias-why-65-of-good-customers-get-declined-carla-canino-founder-and-ceo-kindlee","published_at":"2026-02-20T01:30:00+00:00","page_url":"https://stenobird.com/podcast/purpose-driven-fintech-6329886/the-443-billion-ai-lending-bias-why-65-of-good-customers-get-declined-carla-canino-founder-and-ceo-kindlee","show_page_url":"https://stenobird.com/podcast/purpose-driven-fintech-6329886","url":"https://purpose-driven-fintech.captivate.fm/episode/the-443-billion-ai-lending-bias-why-65-of-good-customers-get-declined","audio_url":"https://episodes.captivate.fm/episode/57e23e1a-1453-433b-b012-79f648c9b4e5.mp3","summary":"In this pod,Carla Canino, CEO of Kindlee AI, shares with us how AI bias is costing lenders $443 billion annually and what financial institutions can do about it. Key highlights: • 65% of loan declines are actually creditworthy customers being misclassified by biased AI models • Traditional lending models ignore 23% disabled, 20% elderly, and 22% neurodiverse populations • Small banks waste $4-5M annually on operational friction caused by bias in customer interactions • European AI Act requires independent third-party auditing of high-risk AI systems • Inclusive lending models can increase profitability while ensuring regulatory compliance We also go personal, and Carla shares her journey from payments expert to solo founder, explaining how her experience as a disabled immigrant showed her gaps in financial services that inspired her to start a company that solves for these. She demonstrates why reducing bias isn't just about social responsibility - it's about capturing enormous untapped market opportunities while maintaining risk standards and regulatory compliance. Follow for more discussions on building FinTech products with customer and commercial impact and to stay updated on the latest episodes. Socials: 👉 Follow Carla Canino: LinkedIn: https://www.linkedin.com/in/carlakerstenscanino/ Website: https://www.kindlee.ai/ 👉 Follow Monica: LinkedIn: https://www.linkedin.com/in/monicamillares/ YouTube: https://www.youtube.com/@moni_millares TikTok: https://www.tiktok.com/@moni_millares We cover: [00:00:00] The $443 billion lending opportunity being missed [00:28:00] Core question: How to lend more without losing money [02:21:00] Why 65% of good customers get declined by AI [04:46:00] The invisible customers AI models ignore [08:07:00] Personal banking discrimination stor…","meta_description":"In this pod,Carla Canino, CEO of Kindlee AI, shares with us how AI bias is costing lenders $443 billion annually and what financial institutions can do ab…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3190,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/purpose-driven-fintech-6329886/episodes/the-443-billion-ai-lending-bias-why-65-of-good-customers-get-declined-carla-canino-founder-and-ceo-kindlee/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/purpose-driven-fintech-6329886/the-443-billion-ai-lending-bias-why-65-of-good-customers-get-declined-carla-canino-founder-and-ceo-kindlee.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}