{"podcast":{"title":"Product Pals","slug":"product-pals-7068925","podcast_index_feed_id":7068925,"rss_url":"https://anchor.fm/s/f6dae0ac/podcast/rss","website_url":"https://linktr.ee/productpalspodcast","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/41315395/41315395-1716842172947-f3f2aaf9b0124.jpg","author":"Charlotte Bian, Kiet Truong","episode_count":22,"summary":"Welcome to Product Pals. This is a space where product people come together to talk honestly about the work, the challenges, and everything in between. We share stories from our own journeys and from others in the product world. The moments that felt uncertain, the lessons that stuck, and the shifts that changed how we think and build. Product Pals is also a community. A place to feel supported, to learn from each other, and to remember that you are not navigating this alone. Whether you are experienced, just getting started, or somewhere in the middle, you are very welcome here. ☕️🍵🧋","last_synced_at":null,"page_url":"https://stenobird.com/podcast/product-pals-7068925"},"episode":{"title":"PM Spotlight: Diane Aung — From Support to SaaS PM, and the Power of Seeing the Whole System","slug":"pm-spotlight-diane-aung-from-support-to-saas-pm-and-the-power-of-seeing-the-whole-system","published_at":"2025-11-23T20:00:00+00:00","page_url":"https://stenobird.com/podcast/product-pals-7068925/pm-spotlight-diane-aung-from-support-to-saas-pm-and-the-power-of-seeing-the-whole-system","show_page_url":"https://stenobird.com/podcast/product-pals-7068925","url":"https://podcasters.spotify.com/pod/show/productpals/episodes/PM-Spotlight-Diane-Aung--From-Support-to-SaaS-PM--and-the-Power-of-Seeing-the-Whole-System-e3baiua","audio_url":"https://anchor.fm/s/f6dae0ac/podcast/play/111544714/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-10-22%2F412954156-44100-2-f89586adbe0f1.mp3","summary":"If you’ve ever transitioned (or wanted to transition) into a Product role, this episode will feel like someone finally saying, “Yes, I get you”This week on PM Spotlight, we sat down with Diane Aung — a Senior B2B SaaS Product Manager whose journey began in customer support and grew into a full end-to-end product career. Diane brings warmth, humour and a refreshingly honest take on what PM life actually looks like behind the job title.In this episode, we explore:✨ Why moving from customer support into Product is an underrated superpower✨ What servant leadership really looks like in fast-moving SaaS teams✨ How Diane navigates alignment, disagreements, and “too many opinions in the room”✨ The mindset shifts and unlearning that helped her level up as a PM✨ How she thinks about the future of product, learning, and designing a career that grows with youWhether you’re new to Product or deep in the craft, Diane’s reflections hit home in all the right ways.🎧 Listen now and follow the Product Pals Podcast for more real stories, messy moments, and bright ideas from PMs who are figuring it out as they go. 🍪 Knowledge Bites (from the episode) Jobs to Be Done: Theory to Practice — Anthony Ulwick What You Do Is Who You Are — Ben Horowitz Amazon Leadership Principles — Jeff Bezos Quick Note ❤️ You may notice a couple of small video and audio bumps in this episode - we had some internet drops and background noise during recording (the joys of remote podcasting 😅).Huge thanks for your patience, and an even bigger thanks to Diane for rolling with it. The conversation was too good not to share.","meta_description":"If you’ve ever transitioned (or wanted to transition) into a Product role, this episode will feel like someone finally saying, “Yes, I get you”This week o…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3338,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/product-pals-7068925/episodes/pm-spotlight-diane-aung-from-support-to-saas-pm-and-the-power-of-seeing-the-whole-system/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/product-pals-7068925/pm-spotlight-diane-aung-from-support-to-saas-pm-and-the-power-of-seeing-the-whole-system.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}