{"podcast":{"title":"Practice Pulse Podcast by PbN","slug":"practice-pulse-podcast-by-pbn-7085625","podcast_index_feed_id":7085625,"rss_url":"https://media.rss.com/practice-pulse-podcast/feed.xml","website_url":"https://rss.com/podcasts/practice-pulse-podcast","image_url":"https://media.rss.com/practice-pulse-podcast/20251210_051220_3c0a87f0a33d5208f13e2ca30b29a28f.jpg","author":"Dr. Aditi Agarwal","episode_count":49,"summary":"In the dynamic landscape of dental practices, staying ahead requires more than just dedication – it demands knowledge, innovation, and strategic partnerships. Welcome to the Practice Pulse, the ultimate resource for practice growth in dental.","last_synced_at":"2026-07-15T00:18:49.874615+00:00","page_url":"https://stenobird.com/podcast/practice-pulse-podcast-by-pbn-7085625"},"episode":{"title":"Why Team Conflict Hurts Dental Practices w/ Dina Lynch Eisenberg","slug":"why-team-conflict-hurts-dental-practices-w-dina-lynch-eisenberg","published_at":"2026-02-10T08:57:11+00:00","page_url":"https://stenobird.com/podcast/practice-pulse-podcast-by-pbn-7085625/why-team-conflict-hurts-dental-practices-w-dina-lynch-eisenberg","show_page_url":"https://stenobird.com/podcast/practice-pulse-podcast-by-pbn-7085625","url":"https://rss.com/podcasts/practice-pulse-podcast/2535516","audio_url":"https://content.rss.com/episodes/298004/2535516/practice-pulse-podcast/2026_02_09_13_12_03_64d45d18-f7c2-4f8a-b467-c96cdd292fcb.mp3","summary":"In this episode, we sit down with Dina Lynch Eisenberg, JD, EMBA, CEO and Founder of Talkola, to unpack a problem many dental practices feel but rarely name: shadow friction. Dina brings over 30 years of experience as a mediator, organizational ombuds, and former healthcare attorney, having resolved more than 6,000 workplace conflicts for organizations like Bank of America, St. Jude Children’s Research Hospital, Coca-Cola, and Twitter. Now, through Talkola, she’s helping leaders use science-backed AI to practice difficult conversations before tension quietly erodes culture, performance, and profitability. Together, we explore: → What “shadow friction” looks like inside dental practices, even when things seem “mostly fine” → Why dentists struggle with hard conversations and what really happens when issues are avoided → How unspoken tension impacts patient experience, front-desk flow, hygiene schedules, and team morale → The real financial cost of unresolved conflict, from turnover to lost production → Dina’s FACTS framework for navigating tough conversations without HR training or a psychology degree → Why practicing difficult conversations builds confidence and transforms leadership effectiveness 🎁 Bonus for listeners: Dina is offering her Preamble Guide, a practical resource to help dentists start difficult conversations clearly and confidently. Reach out to Dina directly to receive it. Contact Dina on Facebook: https://www.facebook.com/dina.eisenberg This episode is a must-listen for dentists who want stronger teams, better communication, and a healthier practice culture without burnout or drama.","meta_description":"In this episode, we sit down with Dina Lynch Eisenberg, JD, EMBA, CEO and Founder of Talkola, to unpack a problem many dental practices feel but rarely na…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1599,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/practice-pulse-podcast-by-pbn-7085625/episodes/why-team-conflict-hurts-dental-practices-w-dina-lynch-eisenberg/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/practice-pulse-podcast-by-pbn-7085625/why-team-conflict-hurts-dental-practices-w-dina-lynch-eisenberg.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}