{"podcast":{"title":"Practice Momentum - Private Practice Business Coaching Podcast","slug":"practice-momentum-private-practice-business-coaching-podcast-73618","podcast_index_feed_id":73618,"rss_url":"https://brooklynstorme.podbean.com/feed.xml","website_url":"https://brooklynstorme.podbean.com","image_url":"https://pbcdn1.podbean.com/imglogo/image-logo/3603917/Untitled_design_-_2025-12-17T1910250749ghjs.png","author":"Dr Brooklyn Storme","episode_count":573,"summary":"Business growth in private practice often feels harder than it should. Many counsellors, psychologists and social workers follow good advice yet still struggle with income stability, boundaries and knowing what actually moves their practice forward. This podcast blends professional insight with lived experience and introduces two practitioner-developed frameworks; Practice Momentum™ and EthicallyAI™; that address identity integration, sustainable business foundations and ethical digital competence in private practice. Episodes cover areas including but not limited to role identity, boundaries, ethical visibility, decision-making, digital competence and ethical AI use, marketing, revenue consistency and diary management supporting new and established clinicians to build professionally grounded, sustainable practices.","last_synced_at":"2026-06-28T02:19:21.713215+00:00","page_url":"https://stenobird.com/podcast/practice-momentum-private-practice-business-coaching-podcast-73618"},"episode":{"title":"The Cancellation Policy You Don't Use (And Why You're Leaving $20K on the Table)","slug":"the-cancellation-policy-you-don-t-use-and-why-you-re-leaving-20k-on-the-table","published_at":"2026-01-22T08:21:38+00:00","page_url":"https://stenobird.com/podcast/practice-momentum-private-practice-business-coaching-podcast-73618/the-cancellation-policy-you-don-t-use-and-why-you-re-leaving-20k-on-the-table","show_page_url":"https://stenobird.com/podcast/practice-momentum-private-practice-business-coaching-podcast-73618","url":"https://brooklynstorme.podbean.com/e/the-cancellation-policy-you-dont-use-and-why-youre-leaving-20k-on-the-table/","audio_url":"https://mcdn.podbean.com/mf/web/uh3i3jjrcm74s4zv/220126_-_22_1_2026_708_pm9yapo.mp3","summary":"Most therapists have a cancellation policy they never enforce. Dr Brooklyn Storme, an evidence-based private practice business coach for counsellors, psychologists and social workers, breaks down the real cost of weak boundaries and why guilt stops you from protecting your income. Learn how cancellation policies actually strengthen therapeutic relationships, the data on revenue loss, and what changes when you shift from therapist-only to therapist-AND-business-owner identity. Real case studies from Australian private practices. Resources mentioned: Free Private Practice Assessment: https://brooklyn.myflodesk.com/pmquiz Free Resources: https://brooklynstorme.com/resources Practice Momentum™ Info: https://brooklynstorme.com/practice-momentum%E2%84%A2 Connect on Facebook: https://www.facebook.com/brooklynstormephd FAQ 1: \"What if my client genuinely had an emergency? Isn't it heartless to charge them?\" This is where you're confusing compassion with boundary collapse. You can be compassionate AND use the policy. It's not your job to assess the validity of their reason. That's the point of having a policy in writing that they signed. The policy applies regardless of the reason. You can say: 'I understand that was difficult. The cancellation fee still applies as per our agreement.' You're acknowledging their experience AND holding the boundary. Both/and. Not either/or. If you start making exceptions, you're the one deciding whose emergency is 'real enough,' and that IS judgement. FAQ 2: \"Won't clients just leave and find a therapist who doesn't enforce cancellation fees?\" Some might. The data shows 1-2% leave when you start enforcing. But here's what you're not considering: do you want clients who only stay because you don't have boundaries? Those clients don't respect the t…","meta_description":"Most therapists have a cancellation policy they never enforce. Dr Brooklyn Storme, an evidence-based private practice business coach for counsellors, psyc…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1817,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/practice-momentum-private-practice-business-coaching-podcast-73618/episodes/the-cancellation-policy-you-don-t-use-and-why-you-re-leaving-20k-on-the-table/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/practice-momentum-private-practice-business-coaching-podcast-73618/the-cancellation-policy-you-don-t-use-and-why-you-re-leaving-20k-on-the-table.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}