{"podcast":{"title":"Pool Nation Podcast","slug":"pool-nation-podcast-1369853","podcast_index_feed_id":1369853,"rss_url":"https://feed.podbean.com/poolnation/feed.xml","website_url":"https://poolnation.podbean.com","image_url":"https://pbcdn1.podbean.com/imglogo/image-logo/9481226/Podcast_Logo_14006on4l.jpg","author":"Pool Nation","episode_count":307,"summary":"The podcast for Pool Nation is a podcast for the swimming pool industry. We talk latest products, trends, and training in the swimming pool industry.","last_synced_at":"2026-07-06T12:17:53.800948+00:00","page_url":"https://stenobird.com/podcast/pool-nation-podcast-1369853"},"episode":{"title":"E-291 Pool Nation Podcast Michelle Cooke & Heritage Pro Service: The Program Changing the Pool Industry","slug":"e-291-pool-nation-podcast-michelle-cooke-heritage-pro-service-the-program-changing-the-pool-industry","published_at":"2026-03-09T06:00:00+00:00","page_url":"https://stenobird.com/podcast/pool-nation-podcast-1369853/e-291-pool-nation-podcast-michelle-cooke-heritage-pro-service-the-program-changing-the-pool-industry","show_page_url":"https://stenobird.com/podcast/pool-nation-podcast-1369853","url":"https://poolnation.podbean.com/e/e-291-pool-nation-podcast-michelle-cooke-heritage-pro-service-the-program-changing-the-pool-industry/","audio_url":"https://mcdn.podbean.com/mf/web/33kxz362r9vswcbs/Pool_Nation_0228269za75.mp3","summary":"In episode #291 of the Pool Nation Podcast, Edgar De Jesus, John “JJ Flawless,” and Zac “The Pool Boy” Nicholas sit down with Michelle Cook from Heritage Pool Supply to discuss the launch of the Heritage Pro Service Program and what it means for pool service professionals across the industry. Michelle Cooke Transcript The conversation dives deep into how Heritage is moving beyond the traditional distributor model to become a true partner in helping pool pros build stronger businesses. Michelle shares the vision behind the new Heritage Pro Service Program, including: • Loyalty rewards designed specifically for service professionals• Monthly rebate payouts through a debit card system• Transparent tracking of purchases and rewards• A brand-new education platform and certification opportunities• Vendor training sessions and Pro Talks every week• The launch of the Heritage Pro Service Academy in partnership with Pool Nation This episode also explores the larger mission of raising the standard in the pool industry by providing pool pros with better tools, better education, and stronger business support. If you're a pool service professional looking to grow your business, improve your technical knowledge, or connect with a stronger industry network, this episode is packed with valuable insights. ⏱️ Episode Timestamps 0:00 – Welcome to the Pool Nation Podcast1:30 – Introducing Michelle Cook and the Heritage Pro Service Program3:30 – Industry travel, events, and building the pool pro community9:00 – Michelle’s background in the pool industry16:00 – Heritage’s culture and commitment to pool pros20:00 – What makes Heritage different from traditional distributors26:00 – The origin of the Pool Tech program32:00 – Why Heritage launched the new Pro Service Program36:00 – Rewards, reb…","meta_description":"In episode #291 of the Pool Nation Podcast, Edgar De Jesus, John “JJ Flawless,” and Zac “The Pool Boy” Nicholas sit down with Michelle Cook from Heritage…","key_points":[],"chapters":[],"topics":[],"duration_seconds":7719,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/pool-nation-podcast-1369853/episodes/e-291-pool-nation-podcast-michelle-cooke-heritage-pro-service-the-program-changing-the-pool-industry/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/pool-nation-podcast-1369853/e-291-pool-nation-podcast-michelle-cooke-heritage-pro-service-the-program-changing-the-pool-industry.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}