{"podcast":{"title":"PM Collective - The ART of Property Management","slug":"pm-collective-the-art-of-property-management-374844","podcast_index_feed_id":374844,"rss_url":"https://rss.buzzsprout.com/1799448.rss","website_url":"http://pmcollective.libsyn.com/website","image_url":"https://storage.buzzsprout.com/5se348ucdy4tu7q32ipsm6w7g89t?.jpg","author":"Ashleigh Goodchild","episode_count":237,"summary":"The Art of Property Management is where the real conversations happen. The ones about leading without enough support, building portfolios and careers, and staying relevant in an industry that doesn't slow down for anyone. Each episode, Ashleigh Goodchild brings her 25+ years of on-the-ground experience and some of the sharpest minds in the industry to talk about what it actually takes to build a property management business that lasts. The challenges, the director dynamics, the moments that nearly broke you, and the ones that changed everything. Join the PM Collective community on Facebook and Instagram. www.pmcollective.com.au","last_synced_at":"2026-06-15T02:17:51.966891+00:00","page_url":"https://stenobird.com/podcast/pm-collective-the-art-of-property-management-374844"},"episode":{"title":"REPLAY PMC AUDIO SUMMIT 2025 / Trust Is the New KPI: Delivering on What You Say You’ll Do by Hayley Mitchell","slug":"replay-pmc-audio-summit-2025-trust-is-the-new-kpi-delivering-on-what-you-say-you-ll-do-by-hayley-mitchell","published_at":"2026-03-22T21:00:00+00:00","page_url":"https://stenobird.com/podcast/pm-collective-the-art-of-property-management-374844/replay-pmc-audio-summit-2025-trust-is-the-new-kpi-delivering-on-what-you-say-you-ll-do-by-hayley-mitchell","show_page_url":"https://stenobird.com/podcast/pm-collective-the-art-of-property-management-374844","url":"https://www.buzzsprout.com/1799448/episodes/18794204-replay-pmc-audio-summit-2025-trust-is-the-new-kpi-delivering-on-what-you-say-you-ll-do-by-hayley-mitchell.mp3","audio_url":"https://www.buzzsprout.com/1799448/episodes/18794204-replay-pmc-audio-summit-2025-trust-is-the-new-kpi-delivering-on-what-you-say-you-ll-do-by-hayley-mitchell.mp3","summary":"Send us Fan Mail We share a practical path from reactive habits to proactive property management, grounded in legislation, smart use of tech, and empathy for renters. We explain how to run your diary, say no to unlawful requests, reduce errors, and rediscover the joy in the role. • shifting from reactive work to proactive systems • using the tech stack you already have • owning errors and closing process gaps • scheduling routines to avoid snowballs • following legislation over client demand...","meta_description":"Send us Fan Mail We share a practical path from reactive habits to proactive property management, grounded in legislation, smart use of tech, and empathy…","key_points":[],"chapters":[],"topics":[],"duration_seconds":858,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/pm-collective-the-art-of-property-management-374844/episodes/replay-pmc-audio-summit-2025-trust-is-the-new-kpi-delivering-on-what-you-say-you-ll-do-by-hayley-mitchell/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/pm-collective-the-art-of-property-management-374844/replay-pmc-audio-summit-2025-trust-is-the-new-kpi-delivering-on-what-you-say-you-ll-do-by-hayley-mitchell.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}