{"podcast":{"title":"One Knight in Product","slug":"one-knight-in-product-2167718","podcast_index_feed_id":2167718,"rss_url":"https://feed.podbean.com/oneknightinproduct/feed.xml","website_url":"https://www.oneknightinproduct.com","image_url":"https://pbcdn1.podbean.com/imglogo/image-logo/9430434/One_Knight_in_Product_Logo_Reboota5kns.jpg","author":"One Knight in Product","episode_count":273,"summary":"This is a podcast for people interested in building or designing tech products. At least once a week, I speak to product managers, product leaders, product marketers, UX professionals, and anyone else involved in product management and product delivery. Come and listen to some great conversations and get inspired! Listen on your favourite podcast app or on https://www.oneknightinproduct.com","last_synced_at":"2026-07-26T14:17:42.792089+00:00","page_url":"https://stenobird.com/podcast/one-knight-in-product-2167718"},"episode":{"title":"Nesrine Changuel - We Should All Prioritise Product Delight! (with Nesrine Changuel, Product Coach & Author of “Product Delight“)","slug":"nesrine-changuel-we-should-all-prioritise-product-delight-with-nesrine-changuel-product-coach-author-of-product-delight","published_at":"2025-09-23T12:15:41+00:00","page_url":"https://stenobird.com/podcast/one-knight-in-product-2167718/nesrine-changuel-we-should-all-prioritise-product-delight-with-nesrine-changuel-product-coach-author-of-product-delight","show_page_url":"https://stenobird.com/podcast/one-knight-in-product-2167718","url":"https://oneknightinproduct.podbean.com/e/we-should-all-prioritise-product-delight-with-nesrine-changuel-product-coach-author-of-product-delight/","audio_url":"https://mcdn.podbean.com/mf/web/5d85kjstebqcskmc/E259-Nesrine-Changuel.mp3","summary":"On this episode, I speak to my friend Nesrine Changuel, product coach and author of the new book \"Product Delight\". Nesrine started her career at Bell Labs as a research engineer before moving into product management at Microsoft, Spotify, and Google, where she even held the title \"PM for Delight\" on Google Meet. Her work focuses on how products can go beyond functionality to create genuine emotional connections with users. Episode highlights: Why Product Delight is more than just a “nice to have”, and isn't just confetti on your boring app The three pillars of Product Delight: reducing friction, anticipating needs, and exceeding expectations The difference between surface delight (like balloons on your Apple Watch) and deep delight (features that serve emotional and functional needs together) Why delight matters just as much in B2B products as in consumer apps, and why everything is B2H How to get buy-in from leaders and stakeholders by linking emotional connection to revenue, retention, and referrals The Delight Grid and Nesrine's four-step model for embedding delight into your product process The risks of chasing the wrong kind of delight (like Deliveroo's failed Mother's Day campaign or Apple's awkward gesture fireworks) ... And much more. Buy the book You can grab a copy of Product Delight here: Nesrine's site: https://nesrine-changuel.com/product-delight-book/ Amazon UK: https://a.co/d/1J7JLZZ Contact Nesrine Website: https://www.nesrine-changuel.com LinkedIn: https://www.linkedin.com/in/nesrinechanguel Newsletter: https://nesrinechanguel.substack.com","meta_description":"On this episode, I speak to my friend Nesrine Changuel, product coach and author of the new book \"Product Delight\". Nesrine started her career at Bell Lab…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3970,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/one-knight-in-product-2167718/episodes/nesrine-changuel-we-should-all-prioritise-product-delight-with-nesrine-changuel-product-coach-author-of-product-delight/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/one-knight-in-product-2167718/nesrine-changuel-we-should-all-prioritise-product-delight-with-nesrine-changuel-product-coach-author-of-product-delight.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}