{"podcast":{"title":"One Knight in Product","slug":"one-knight-in-product-2167718","podcast_index_feed_id":2167718,"rss_url":"https://feed.podbean.com/oneknightinproduct/feed.xml","website_url":"https://www.oneknightinproduct.com","image_url":"https://pbcdn1.podbean.com/imglogo/image-logo/9430434/One_Knight_in_Product_Logo_Reboota5kns.jpg","author":"One Knight in Product","episode_count":273,"summary":"This is a podcast for people interested in building or designing tech products. At least once a week, I speak to product managers, product leaders, product marketers, UX professionals, and anyone else involved in product management and product delivery. Come and listen to some great conversations and get inspired! Listen on your favourite podcast app or on https://www.oneknightinproduct.com","last_synced_at":"2026-07-26T14:17:42.792089+00:00","page_url":"https://stenobird.com/podcast/one-knight-in-product-2167718"},"episode":{"title":"CPO Stories: Jessica Hall - Just Eat Takeaway","slug":"cpo-stories-jessica-hall-just-eat-takeaway","published_at":"2026-01-27T19:08:38+00:00","page_url":"https://stenobird.com/podcast/one-knight-in-product-2167718/cpo-stories-jessica-hall-just-eat-takeaway","show_page_url":"https://stenobird.com/podcast/one-knight-in-product-2167718","url":"https://oneknightinproduct.podbean.com/e/cpo-stories-jessica-hall-just-eat-takeaway/","audio_url":"https://mcdn.podbean.com/mf/web/6brrkccdhqgdeuyg/E264-Jess-Hall.mp3","summary":"In this episode, I speak with Jessica Hall. Jess is the Chief Product Officer at Just Eat Takeaway, a global leader in the on-demand delivery space. With a professional pedigree that includes leadership roles at UK retail giants like Tesco, Argos, and Sainsbury's, Jess brings a wealth of experience in navigating complex, high-stakes consumer environments. Our conversation delves into the \"big idea\" of managing a massive three-sided marketplace, balancing the needs of consumers, partners, and couriers while transitioning from a food-centric brand to an \"everything delivered\" platform. We cover a lot, including: Navigating the Three-Sided Marketplace - Jess describes the Just Eat Takeaway product as a complex ecosystem connecting 60 million active customers with nearly 400,000 partners and a vast network of couriers. The core insight here is that the \"product\" isn't just an app; it is the seamless orchestration of these three distinct groups, where a failure in one branch inevitably disrupts the value for the others. Scaling Global Platforms with Local Nuance - Despite operating a global tech platform, Jess emphasises the importance of \"optionality\" to respect regional differences, from currency formatting to cultural preferences like cash usage. This approach allows the company to maintain a unified technical infrastructure while remaining flexible enough to adapt when a specific market, like the UK or Canada, leads the way in new category demands like grocery delivery. The Power of Customer Closeness - Moving beyond data and reports, Jess advocates for getting \"on the ground\" to talk to couriers and visit partner restaurants. By understanding the physical realities, such as a busy kitchen staff finding a feature too cumbersome to use during peak hours, product leaders…","meta_description":"In this episode, I speak with Jessica Hall. Jess is the Chief Product Officer at Just Eat Takeaway, a global leader in the on-demand delivery space. With…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2889,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/one-knight-in-product-2167718/episodes/cpo-stories-jessica-hall-just-eat-takeaway/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/one-knight-in-product-2167718/cpo-stories-jessica-hall-just-eat-takeaway.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}