{"podcast":{"title":"Not Just A Pony Ride","slug":"not-just-a-pony-ride-3546064","podcast_index_feed_id":3546064,"rss_url":"https://anchor.fm/s/49ea8dd4/podcast/rss","website_url":"https://www.hetrauniversity.org","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/12301085/12301085-1704479807080-b2ae677e74d4f.jpg","author":"HETRA","episode_count":163,"summary":"Ever wanted to know more about Equine-Assisted Services (EAS) and Therapies? Join us as we explore the industry. Hear valuable education for instructors & therapists, insight into business strategies, and all the reasons why horses are so impactful for our mental & physical health. This podcast is presented by Heartland Equine Therapeutic Riding Academy (HETRA), with over 35 years of experience in the EAS industry. Get all of our resources here: https://notjustaponyride.my.canva.site/linkinbio","last_synced_at":null,"page_url":"https://stenobird.com/podcast/not-just-a-pony-ride-3546064"},"episode":{"title":"155. Navigating a Wait List of Participants","slug":"155-navigating-a-wait-list-of-participants","published_at":"2026-05-08T22:00:01+00:00","page_url":"https://stenobird.com/podcast/not-just-a-pony-ride-3546064/155-navigating-a-wait-list-of-participants","show_page_url":"https://stenobird.com/podcast/not-just-a-pony-ride-3546064","url":"https://podcasters.spotify.com/pod/show/notjustaponyride/episodes/155--Navigating-a-Wait-List-of-Participants-e3j3oas","audio_url":"https://anchor.fm/s/49ea8dd4/podcast/play/119709468/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-4-8%2Ff49fe152-8f83-dc9a-234b-82b7f7650a30.mp3","summary":"Waitlists are common in EAS programs—but are they always being defined and managed effectively? In this episode, we dive into one of the most important (and often frustrating) operational topics for centers: the waitlist. At HETRA, someone is not considered officially on the waitlist until all required paperwork is complete and they have been evaluated by staff. That means they are truly ready to begin programming as soon as an appropriate opening becomes available. We discuss why this distinction matters and how separating general inquiries from those ready to get on the schedule can create a more accurate picture of demand. We also cover practical strategies for keeping your waitlist organized, including systems for tracking readiness, participant needs, scheduling preferences, and priority placement. Learn how to think creatively about offering meaningful opportunities while participants wait for their ideal program opening. Whether it’s alternate services, short-term options, or different program formats, there are ways to continue serving participants instead of letting them sit stagnant on a list. In This Episode, We Answer: What truly constitutes being “on the waitlist”? How does HETRA define waitlist status? What is the difference between an inquiry and a “ready to be scheduled” participant? How can you provide value while someone waits for a program opening? What systems help keep a waitlist organized and actionable? Who should take priority when openings become available? HETRA Participant Inquiry Form: https://form.jotform.com/242865356075161 More on Our Evaluation Process at HETRA: Episode #153 - What Goes Into a Thorough Participant Evaluation? https://creators.spotify.com/pod/profile/notjustaponyride/episodes/153---Replay--What-Goes-Into-Thorough-Particip…","meta_description":"Waitlists are common in EAS programs—but are they always being defined and managed effectively? In this episode, we dive into one of the most important (a…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2083,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/not-just-a-pony-ride-3546064/episodes/155-navigating-a-wait-list-of-participants/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/not-just-a-pony-ride-3546064/155-navigating-a-wait-list-of-participants.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}