{"podcast":{"title":"No Priors: Artificial Intelligence | Technology | Startups","slug":"no-priors-artificial-intelligence-technology-startups-5990363","podcast_index_feed_id":5990363,"rss_url":"https://feeds.megaphone.fm/nopriors","website_url":null,"image_url":"https://megaphone.imgix.net/podcasts/803e0244-9d0f-11ed-923a-4bb54bf77468/image/NO_PRIORS_ALBUM_and_PROFILE_PIC-01.jpg?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Conviction","episode_count":164,"summary":"At this moment of inflection in technology, co-hosts Elad Gil and Sarah Guo talk to the world's leading AI engineers, researchers and founders about the biggest questions: How far away is AGI? What markets are at risk for disruption? How will commerce, culture, and society change? What’s happening in state-of-the-art in research? “No Priors” is your guide to the AI revolution. Email feedback to show@no-priors.com. Sarah Guo is a startup investor and the founder of Conviction, an investment firm purpose-built to serve intelligent software, or \"Software 3.0\" companies. She spent nearly a decade incubating and investing at venture firm Greylock Partners. Elad Gil is a serial entrepreneur and a startup investor. He was co-founder of Color Health, Mixer Labs (which was acquired by Twitter). He has invested in over 40 companies now worth $1B or more each, and is also author of the High Growth Handbook.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/no-priors-artificial-intelligence-technology-startups-5990363"},"episode":{"title":"Scaling Global Organizations in the Age of AI with ServiceNow Chairman and CEO Bill McDermott","slug":"scaling-global-organizations-in-the-age-of-ai-with-servicenow-chairman-and-ceo-bill-mcdermott","published_at":"2026-04-17T20:44:00+00:00","page_url":"https://stenobird.com/podcast/no-priors-artificial-intelligence-technology-startups-5990363/scaling-global-organizations-in-the-age-of-ai-with-servicenow-chairman-and-ceo-bill-mcdermott","show_page_url":"https://stenobird.com/podcast/no-priors-artificial-intelligence-technology-startups-5990363","url":"https://traffic.megaphone.fm/PDP9729163242.mp3","audio_url":"https://traffic.megaphone.fm/PDP9729163242.mp3","summary":"Few teens are business owners, but by age 16, Bill McDermott had purchased and was running a local deli. Now he runs leading global technology powerhouse ServiceNow, a company that is defining how the world’s largest organizations transform for the digital age. Sarah Guo sits down with ServiceNow CEO Bill McDermott to discuss his journey from child entrepreneur to CEO, and how he navigates his role as a leader in the age of AI. Bill argues that human connection is still a vital part of being a successful leader, and as such, AI must be used to serve people rather than substitute for ambition. He breaks down the mechanics of hyper-growth, and the art of staying customer-centric at a global scale. They also discuss the future of enterprise software, how generative AI is fundamentally reshaping the labor market, and what founders need to know about building a resilient company culture that survives economic and technological shifts. Sign up for new podcasts every week. Email feedback to show@no-priors.com Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @BillRMcDermott | @ServiceNow Chapters: 00:00 – Cold Open 00:50 – Bill McDermott Introduction 01:14 – Lesson from Buying a Deli 07:35 – Leadership in the AI Era 09:41 – How Bill Got Hired at Xerox 15:47 – Can Agency Be Taught? 18:40 – Seeing Change as Opportunity 25:18 – ServiceNow as an AI Control Tower 30:30 – Which SaaS Gets Disrupted? 32:22 – Defining a Platform Business 36:25 – Does AI Decrease Implementation Time? 39:06 – Agents Will Reshape the Workforce 40:59 – Success Signals at ServiceNow 44:07 – Enterprise Attitudes About AI 48:41 – How AI Has Changed Customer Conversations 50:48 – Bill’s Curiosity Beyond ServiceNow 52:29 – Day in the Life of a CEO 57:27 – Conclusion","meta_description":"Few teens are business owners, but by age 16, Bill McDermott had purchased and was running a local deli. Now he runs leading global technology powerhouse…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3447,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/no-priors-artificial-intelligence-technology-startups-5990363/episodes/scaling-global-organizations-in-the-age-of-ai-with-servicenow-chairman-and-ceo-bill-mcdermott/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/no-priors-artificial-intelligence-technology-startups-5990363/scaling-global-organizations-in-the-age-of-ai-with-servicenow-chairman-and-ceo-bill-mcdermott.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}