{"podcast":{"title":"MSP Chat","slug":"msp-chat-6703058","podcast_index_feed_id":6703058,"rss_url":"https://www.spreaker.com/show/6005543/episodes/feed","website_url":"https://channelmastered.com/msp-chat/","image_url":"https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/ec4488fc6c5d5af9b7a66701d3fc271c.jpg","author":"MSP Chat","episode_count":137,"summary":"A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered","last_synced_at":"2026-06-27T02:20:10.873479+00:00","page_url":"https://stenobird.com/podcast/msp-chat-6703058"},"episode":{"title":"Episode 128: Feel the Burn","slug":"episode-128-feel-the-burn","published_at":"2026-06-26T13:45:34+00:00","page_url":"https://stenobird.com/podcast/msp-chat-6703058/episode-128-feel-the-burn","show_page_url":"https://stenobird.com/podcast/msp-chat-6703058","url":"https://www.spreaker.com/episode/episode-128-feel-the-burn--72695471","audio_url":"https://p.podderapp.com/2846285216/api.spreaker.com/download/episode/72695471/128_audio_export.mp3","summary":"Erick and Rich discuss Rewst’s effort to democratize automation for everyone who works at MSPs and their agents too, plus three ways to address customer satisfaction issues before they ruin client relationships. Then Rich is joined by Rewst CRO Charlie Tomeo for a look at Rewst’s perspective on the present and future of automation for MSPs. And finally, one last thing: how an Australian air conditioning mechanic set a new Guinness record by yelling a single word louder than a jet aircraft. Discussed in this episode: Rewst Answers the Automation Divide With AI-Native Capabilities as MSP Task Volume Surges 2.4x Man crowned world’s loudest person makes as much noise as a jet taking off Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.","meta_description":"Erick and Rich discuss Rewst’s effort to democratize automation for everyone who works at MSPs and their agents too, plus three ways to address customer s…","key_points":[],"chapters":[],"topics":[],"duration_seconds":4192,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/msp-chat-6703058/episodes/episode-128-feel-the-burn/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/msp-chat-6703058/episode-128-feel-the-burn.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}