{"podcast":{"title":"MSP Chat","slug":"msp-chat-6703058","podcast_index_feed_id":6703058,"rss_url":"https://www.spreaker.com/show/6005543/episodes/feed","website_url":"https://channelmastered.com/msp-chat/","image_url":"https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/ec4488fc6c5d5af9b7a66701d3fc271c.jpg","author":"MSP Chat","episode_count":137,"summary":"A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered","last_synced_at":"2026-06-27T02:20:10.873479+00:00","page_url":"https://stenobird.com/podcast/msp-chat-6703058"},"episode":{"title":"Bonus Episode: Zero Tolerance","slug":"bonus-episode-zero-tolerance","published_at":"2026-04-14T15:12:17+00:00","page_url":"https://stenobird.com/podcast/msp-chat-6703058/bonus-episode-zero-tolerance","show_page_url":"https://stenobird.com/podcast/msp-chat-6703058","url":"https://www.spreaker.com/episode/bonus-episode-zero-tolerance--71293137","audio_url":"https://p.podderapp.com/2846285216/api.spreaker.com/download/episode/71293137/26_4_26_bonus_episode_zero_tolerance_audio_export.mp3","summary":"In this special bonus episode of MSP Chat, sponsored by Datto, Erick and Rich talk about why there’s still plenty of growth potential in backup and security for MSPs and why their clients need help in both areas now more than ever, as well as why speed is the ultimate competitive advantage for MSPs and how to cultivate it. Then they’re joined by Kaseya’s Adam Marget for a look at why cyber resilience solutions should be part of every MSP's service offerings and why every end user needs cyber resilience. And finally, one last thing: When those cute items you see on a store shelf turn out to be lifelike because they’re alive. Discussed in this episode: 2026 Kaseya Cybersecurity Outlook Report Backup and recovery solutions Rethinking cyber resilience for modern IT Owl found napping on antique store shelf in New York Real-life possum found hiding in soft-toy display at Tasmanian airport","meta_description":"In this special bonus episode of MSP Chat, sponsored by Datto, Erick and Rich talk about why there’s still plenty of growth potential in backup and securi…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3571,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/msp-chat-6703058/episodes/bonus-episode-zero-tolerance/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/msp-chat-6703058/bonus-episode-zero-tolerance.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}