{"podcast":{"title":"Modern Healthcare's Healthcare Insider Podcast","slug":"modern-healthcare-s-healthcare-insider-podcast-2971600","podcast_index_feed_id":2971600,"rss_url":"https://modernhealthcarehealthcareinsider.libsyn.com/rss","website_url":"http://modernhealthcarehealthcareinsider.libsyn.com/website","image_url":"https://static.libsyn.com/p/assets/1/9/7/3/1973db2a4f968058/Healthcare_Insider_Podcast_3000x3000_-_FINAL_Cover_Art.jpg","author":"Modern Healthcare Custom Media","episode_count":100,"summary":"Modern Healthcare's Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we'll interview healthcare's most accomplished leaders to learn how they're addressing the industry's most pressing challenges, taking an inside look at the innovations that are moving the industry forward.","last_synced_at":"2026-07-29T14:20:50.020482+00:00","page_url":"https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600"},"episode":{"title":"Reimagining the Payer-Consumer Relationship","slug":"reimagining-the-payer-consumer-relationship","published_at":"2025-07-09T12:00:00+00:00","page_url":"https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600/reimagining-the-payer-consumer-relationship","show_page_url":"https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600","url":"https://www.modernhealthcare.com/insurance/mh-reimagining-the-payer-consumer-relationship/","audio_url":"https://traffic.libsyn.com/secure/modernhealthcarehealthcareinsider/Zelis_mixdown_0702.mp3?dest-id=2415851","summary":"Surprise bills and opaque healthcare costs continue to frustrate consumers. Health plans must do more to address these concerns or risk losing members. In this episode of Healthcare Insider, Jay Deady, president of price optimization at Zelis, joins Modern Healthcare to explore how payers can evolve beyond call centers and generic outreach to offer personalized, transparent billing support. Learn how new tools and approaches are helping health plans build trust, improve member satisfaction and reduce financial stress—one interaction at a time.","meta_description":"Surprise bills and opaque healthcare costs continue to frustrate consumers. Health plans must do more to address these concerns or risk losing members. In…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1004,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/modern-healthcare-s-healthcare-insider-podcast-2971600/episodes/reimagining-the-payer-consumer-relationship/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600/reimagining-the-payer-consumer-relationship.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}