{"podcast":{"title":"MGMA Podcasts","slug":"mgma-podcasts-220052","podcast_index_feed_id":220052,"rss_url":"https://feeds.transistor.fm/mgma-podcasts","website_url":"https://www.mgma.com/podcasts","image_url":"https://img.transistorcdn.com/iBtmjVpU9D29VjqAfLGs2U3Us-t9jy7tYp_kNWTYmW0/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yZWEz/ZWU5NmM0NTlmNWVj/Mjk1YjBkYjhmZTk0/MTA2YS5qcGc.jpg","author":"MGMA","episode_count":781,"summary":"Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on \"Women in Healthcare,\" or discover innovative strategies and solutions for your practice on \"Business Solutions.\" Stay updated on the latest industry trends and news with \"Week in Review,\" and gain valuable insights from industry leaders and MGMA members on \"Member Spotlight.\" Don't miss our flagship show, \"MGMA Insights,\" where we delve deep into the most pressing issues facing healthcare organizations today. Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!","last_synced_at":"2026-09-30T12:18:09.015536+00:00","page_url":"https://stenobird.com/podcast/mgma-podcasts-220052"},"episode":{"title":"Why Workflow, Not Technology, Is Healthcare's Biggest Challenge: A Conversation with NextGen's G. Shah","slug":"why-workflow-not-technology-is-healthcare-s-biggest-challenge-a-conversation-with-nextgen-s-g-shah","published_at":"2026-08-12T16:03:02+00:00","page_url":"https://stenobird.com/podcast/mgma-podcasts-220052/why-workflow-not-technology-is-healthcare-s-biggest-challenge-a-conversation-with-nextgen-s-g-shah","show_page_url":"https://stenobird.com/podcast/mgma-podcasts-220052","url":"https://mgma-podcasts.transistor.fm/778","audio_url":"https://media.transistor.fm/506af9b7/7c514014.mp3","summary":"On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with G. Shah, Chief Product and Strategy Officer at NextGen Healthcare , to explore why healthcare organizations need to redesign workflows around patients and providers rather than simply layering on more technology. They discuss workflow debt, provider burnout, trusted data, interoperability, and how healthcare leaders can take a more strategic approach to AI adoption. Episode Takeaways Healthcare's biggest challenge isn't technology, it's workflow design. Many organizations have accumulated layers of technology solutions over time without reevaluating the end-to-end experience for providers, staff, and patients. Broken workflows create organizational \"debt.\" Administrative burden, staff frustration, provider burnout, and inefficient processes accumulate when organizations continue to build on outdated workflows rather than redesigning them. Technology should enable care, not dictate it. Shah argues that providers have spent years adapting to software workflows when technology should instead adapt to how clinicians deliver care. The best technology becomes invisible. Effective technology supports patient care in the background, allowing providers to focus on face-to-face conversations and meaningful interactions rather than screens and documentation. Patients experience workflow failures even when they don't see them. Delayed referrals, redundant paperwork, repeated questions, and disconnected systems all create friction that negatively impacts the patient experience. Trusted data is essential for better care and efficiency. Organizations need confidence in the accuracy, source, and provenance of information to reduce duplicate work, unnecessary testing, and repeated verif…","meta_description":"On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with G. Shah, Chief Product and Strategy Officer at NextGe…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1553,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/mgma-podcasts-220052/episodes/why-workflow-not-technology-is-healthcare-s-biggest-challenge-a-conversation-with-nextgen-s-g-shah/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/mgma-podcasts-220052/why-workflow-not-technology-is-healthcare-s-biggest-challenge-a-conversation-with-nextgen-s-g-shah.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}