{"podcast":{"title":"MGMA Podcasts","slug":"mgma-podcasts-220052","podcast_index_feed_id":220052,"rss_url":"https://feeds.transistor.fm/mgma-podcasts","website_url":"https://www.mgma.com/podcasts","image_url":"https://img.transistorcdn.com/iBtmjVpU9D29VjqAfLGs2U3Us-t9jy7tYp_kNWTYmW0/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yZWEz/ZWU5NmM0NTlmNWVj/Mjk1YjBkYjhmZTk0/MTA2YS5qcGc.jpg","author":"MGMA","episode_count":770,"summary":"Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on \"Women in Healthcare,\" or discover innovative strategies and solutions for your practice on \"Business Solutions.\" Stay updated on the latest industry trends and news with \"Week in Review,\" and gain valuable insights from industry leaders and MGMA members on \"Member Spotlight.\" Don't miss our flagship show, \"MGMA Insights,\" where we delve deep into the most pressing issues facing healthcare organizations today. Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!","last_synced_at":"2026-07-15T14:18:46.381160+00:00","page_url":"https://stenobird.com/podcast/mgma-podcasts-220052"},"episode":{"title":"Thirty Years, One Practice, and a People‑First Mindset — a conversation with practice administrator Tawnya Capps","slug":"thirty-years-one-practice-and-a-people-first-mindset-a-conversation-with-practice-administrator-tawnya-capps","published_at":"2026-04-29T05:00:00+00:00","page_url":"https://stenobird.com/podcast/mgma-podcasts-220052/thirty-years-one-practice-and-a-people-first-mindset-a-conversation-with-practice-administrator-tawnya-capps","show_page_url":"https://stenobird.com/podcast/mgma-podcasts-220052","url":"https://mgma-podcasts.transistor.fm/763","audio_url":"https://media.transistor.fm/5882063f/da3033fc.mp3","summary":"On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Tawnya Capps, CMPE, ACMPE , practice administrator at Colorado Cardiovascular Surgical Associates. In this MGMA member spotlight , Tawnya reflects on nearly 30 years in the same practice — starting at the front desk and eventually stepping into executive leadership. The conversation explores servant leadership, building trust through empathy, the value of professional networking, and what it means to model resilience and confidence for the next generation. Episode takeaways There’s power in growing up inside a practice. Having worked in nearly every role — front desk, billing, coding, HR, scheduling, and leadership — Tawnya brings deep operational empathy and credibility to her administrator role. Leadership doesn’t mean distancing yourself from the work. Stepping in to check in patients or cover gaps isn’t symbolic — it’s practical, culture‑building, and reinforces that every role in a practice matters. Careers don’t always start with a master plan. Tawnya’s path into leadership was shaped by curiosity, timing, and opportunity — not a rigid roadmap — underscoring the value of saying yes to learning. Confidence often follows validation. Earning the CMPE and later ACMPE fellowship helped Tawnya recognize that the work she was already doing day in and day out truly mattered and met a national standard. Networking reduces isolation. MGMA conferences and chapter involvement created a sense of community — a reminder that most practice leaders are facing similar challenges, especially in today’s hybrid and high‑pressure environment. Women’s leadership has evolved — and visibility matters. Seeing more women in senior roles helped Tawnya envision herself as a leader and motivat…","meta_description":"On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Tawnya Capps, CMPE, ACMPE , practice administrator at…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1955,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/mgma-podcasts-220052/episodes/thirty-years-one-practice-and-a-people-first-mindset-a-conversation-with-practice-administrator-tawnya-capps/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/mgma-podcasts-220052/thirty-years-one-practice-and-a-people-first-mindset-a-conversation-with-practice-administrator-tawnya-capps.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}