{"podcast":{"title":"MGMA Podcasts","slug":"mgma-podcasts-220052","podcast_index_feed_id":220052,"rss_url":"https://feeds.transistor.fm/mgma-podcasts","website_url":"https://www.mgma.com/podcasts","image_url":"https://img.transistorcdn.com/iBtmjVpU9D29VjqAfLGs2U3Us-t9jy7tYp_kNWTYmW0/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yZWEz/ZWU5NmM0NTlmNWVj/Mjk1YjBkYjhmZTk0/MTA2YS5qcGc.jpg","author":"MGMA","episode_count":770,"summary":"Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on \"Women in Healthcare,\" or discover innovative strategies and solutions for your practice on \"Business Solutions.\" Stay updated on the latest industry trends and news with \"Week in Review,\" and gain valuable insights from industry leaders and MGMA members on \"Member Spotlight.\" Don't miss our flagship show, \"MGMA Insights,\" where we delve deep into the most pressing issues facing healthcare organizations today. Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!","last_synced_at":"2026-07-15T14:18:46.381160+00:00","page_url":"https://stenobird.com/podcast/mgma-podcasts-220052"},"episode":{"title":"The Sneaky Metrics Sabotaging Your Revenue Cycle — and How to Fix Them, with Aaqil Khan","slug":"the-sneaky-metrics-sabotaging-your-revenue-cycle-and-how-to-fix-them-with-aaqil-khan","published_at":"2026-01-21T18:46:26+00:00","page_url":"https://stenobird.com/podcast/mgma-podcasts-220052/the-sneaky-metrics-sabotaging-your-revenue-cycle-and-how-to-fix-them-with-aaqil-khan","show_page_url":"https://stenobird.com/podcast/mgma-podcasts-220052","url":"https://mgma-podcasts.transistor.fm/749","audio_url":"https://media.transistor.fm/52fad334/516c2620.mp3","summary":"On this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams sits down with Aaqil Khan , RCM consultant at Collectly, to uncover the “sneaky metrics” hiding inside your revenue cycle. These overlooked indicators can quietly erode patient collections, increase costs, and create friction in the patient financial experience. Aaqil brings deep experience in healthcare administration, Six Sigma process improvement, analytics, and revenue cycle leadership to show practice leaders where the real problems hide — and how to solve them using clearer ownership, automation, better data definitions, and patient‑centric design. Key Takeaways [02:13] Aaqil Khan’s background How he shifted from a planned medical career to healthcare administration and revenue cycle leadership. [08:13] The importance of estimate accuracy Bad estimates create bill shock and lower collection rates. [09:32] Why critical revenue cycle KPIs fall through the cracks Competing priorities, systems issues, and fragmented ownership. [15:01] \"Sneaky metrics\" and patient collection rate pitfalls “Good” numbers hide deeper conversion problems. [17:40] Impactful patient experience and payment reform Patient experience and frictionless payments directly influence collection performance and loyalty. [21:47] The hidden story inside patient AR days and patient inquiry volume A diagnostic metric you’re probably overlooking. [26:15] Looking ahead The future of digital payments, automation, and behavioral analytics for patient financial engagement Resources Contact Aaquil on LinkedIn Collectly MGMA Revenue Cycle Management Resources “All the Queen’s Horses” documentary on Amazon Prime (Local scandal of Rita Crundwell mentioned in Aaquil's introduction) Allied Medical Waste is the premier medical waste…","meta_description":"On this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams sits down with Aaqil Khan , RCM consultant at Collectly, to uncover the…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1975,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/mgma-podcasts-220052/episodes/the-sneaky-metrics-sabotaging-your-revenue-cycle-and-how-to-fix-them-with-aaqil-khan/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/mgma-podcasts-220052/the-sneaky-metrics-sabotaging-your-revenue-cycle-and-how-to-fix-them-with-aaqil-khan.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}