{"podcast":{"title":"MGMA Podcasts","slug":"mgma-podcasts-220052","podcast_index_feed_id":220052,"rss_url":"https://feeds.transistor.fm/mgma-podcasts","website_url":"https://www.mgma.com/podcasts","image_url":"https://img.transistorcdn.com/iBtmjVpU9D29VjqAfLGs2U3Us-t9jy7tYp_kNWTYmW0/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yZWEz/ZWU5NmM0NTlmNWVj/Mjk1YjBkYjhmZTk0/MTA2YS5qcGc.jpg","author":"MGMA","episode_count":770,"summary":"Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on \"Women in Healthcare,\" or discover innovative strategies and solutions for your practice on \"Business Solutions.\" Stay updated on the latest industry trends and news with \"Week in Review,\" and gain valuable insights from industry leaders and MGMA members on \"Member Spotlight.\" Don't miss our flagship show, \"MGMA Insights,\" where we delve deep into the most pressing issues facing healthcare organizations today. Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!","last_synced_at":"2026-07-15T14:18:46.381160+00:00","page_url":"https://stenobird.com/podcast/mgma-podcasts-220052"},"episode":{"title":"The $150 Billion Blind Spot in Ambulatory Care That's Hiding in Plain Sight with Michelle Skinner","slug":"the-150-billion-blind-spot-in-ambulatory-care-that-s-hiding-in-plain-sight-with-michelle-skinner","published_at":"2026-07-08T16:18:38+00:00","page_url":"https://stenobird.com/podcast/mgma-podcasts-220052/the-150-billion-blind-spot-in-ambulatory-care-that-s-hiding-in-plain-sight-with-michelle-skinner","show_page_url":"https://stenobird.com/podcast/mgma-podcasts-220052","url":"https://mgma-podcasts.transistor.fm/773","audio_url":"https://media.transistor.fm/47eb99c2/29ba533d.mp3","summary":"On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams chats with Michelle Skinner, MBA, BSN, RN, chief clinical executive at Teletracking , about the growing complexity of ambulatory care and what it takes to keep patients connected to the right care at the right time. Their conversation explores referral leakage, scheduling inefficiencies, and provider capacity constraints — along with practical ways health systems and practices can improve visibility, streamline operations, and protect both patient access and financial performance. Key Takeaways Ambulatory care now dominates the care landscape More than 60% of care is delivered outside hospital walls, forcing organizations to rethink how they coordinate patient movement across distributed networks. Referral leakage is a massive, often hidden problem An estimated $150 billion is lost annually due to patients leaving the network, while 38% of referrals never fully close the loop — frequently due to lack of visibility and communication gaps. The biggest issue isn’t staffing — it’s fragmentation Many practices feel “busy and full,” yet system-level data shows inefficiencies. The disconnect stems from siloed information, not necessarily insufficient effort or staffing. Referral coordination is overly manual and unsustainable Staff often juggle hundreds of referrals, relying on spreadsheets, duplicate reports, and inbox management — creating delays and increasing the risk of errors or patient drop-off. AI and automation can eliminate low-value administrative work Tools like automated duplicate cleanup and referral tracking can significantly reduce manual workload, allowing teams to focus on complex, high-touch cases. Scheduling inefficiencies are often hiding in plain sight Mismatches between…","meta_description":"On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams chats with Michelle Skinner, MBA, BSN, RN, chief clinical executive a…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1793,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/mgma-podcasts-220052/episodes/the-150-billion-blind-spot-in-ambulatory-care-that-s-hiding-in-plain-sight-with-michelle-skinner/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/mgma-podcasts-220052/the-150-billion-blind-spot-in-ambulatory-care-that-s-hiding-in-plain-sight-with-michelle-skinner.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}