{"podcast":{"title":"MGMA Podcasts","slug":"mgma-podcasts-220052","podcast_index_feed_id":220052,"rss_url":"https://feeds.transistor.fm/mgma-podcasts","website_url":"https://www.mgma.com/podcasts","image_url":"https://img.transistorcdn.com/iBtmjVpU9D29VjqAfLGs2U3Us-t9jy7tYp_kNWTYmW0/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yZWEz/ZWU5NmM0NTlmNWVj/Mjk1YjBkYjhmZTk0/MTA2YS5qcGc.jpg","author":"MGMA","episode_count":770,"summary":"Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on \"Women in Healthcare,\" or discover innovative strategies and solutions for your practice on \"Business Solutions.\" Stay updated on the latest industry trends and news with \"Week in Review,\" and gain valuable insights from industry leaders and MGMA members on \"Member Spotlight.\" Don't miss our flagship show, \"MGMA Insights,\" where we delve deep into the most pressing issues facing healthcare organizations today. Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!","last_synced_at":"2026-07-15T14:18:46.381160+00:00","page_url":"https://stenobird.com/podcast/mgma-podcasts-220052"},"episode":{"title":"Finding Hidden Revenue and Building Human Connection: A Conversation with Jimmie Richmond of Banner Health","slug":"finding-hidden-revenue-and-building-human-connection-a-conversation-with-jimmie-richmond-of-banner-health","published_at":"2025-12-03T16:30:37+00:00","page_url":"https://stenobird.com/podcast/mgma-podcasts-220052/finding-hidden-revenue-and-building-human-connection-a-conversation-with-jimmie-richmond-of-banner-health","show_page_url":"https://stenobird.com/podcast/mgma-podcasts-220052","url":"https://mgma-podcasts.transistor.fm/742","audio_url":"https://media.transistor.fm/85ddc36c/48d794b1.mp3","summary":"On this episode of the MGMA Insights Podcast , host Daniel Williams , Senior Editor at MGMA, sits down with Jimmie Richmond, MPH, CHFP, CMPE, CPC , Financial Analysis Consultant at Banner University Medical Center. Jimmie is both a longtime MGMA member and a volunteer on MGMA’s new Human Resources & Compliance Advisory Board. Daniel and Jimmie explore the modern challenges facing medical practices — from unbilled revenue recovery to workforce shortages, patient access, remote work, and how leaders can weave compassion, communication, and connection into their operations. They also discuss the power of professional community through MGMA’s Book Club and advisory boards, offering listeners actionable insights to strengthen both their teams and their financial performance. Key Takeaways: • 1:53 — The “Unbilled Revenue” Problem: Why It Happens & How to Fix It Jimmie explains how his team identifies root causes of unbilled revenue in the EMR—an issue that directly impacts margins. He highlights the need for cross-functional collaboration between finance, revenue cycle, and providers. • 5:27 — A Career Built on Connection, Persistence, and Service From call centers to surgery centers to financial analysis, Jimmie shares how listening skills and empathy became core leadership tools. • 9:01 — Book Club as Leadership Training: Why MGMA Members Should Join Daniel and Jimmie discuss how MGMA’s Book Club builds leadership skills, encourages vulnerability, and helps members solve real-time workplace problems. • 12:55 — Finding Your Place in MGMA: Scholarships, Certification, and Fellowship Jimmie recounts how MGMA’s education, grants, and benchmarking tools helped advance his career—and how the fellowship journey validated his expertise. • 18:05 — Why a Finance Professional…","meta_description":"On this episode of the MGMA Insights Podcast , host Daniel Williams , Senior Editor at MGMA, sits down with Jimmie Richmond, MPH, CHFP, CMPE, CPC , Financ…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1640,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/mgma-podcasts-220052/episodes/finding-hidden-revenue-and-building-human-connection-a-conversation-with-jimmie-richmond-of-banner-health/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/mgma-podcasts-220052/finding-hidden-revenue-and-building-human-connection-a-conversation-with-jimmie-richmond-of-banner-health.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}