{"podcast":{"title":"Mental Selling: The Sales Performance Podcast","slug":"mental-selling-the-sales-performance-podcast-9483","podcast_index_feed_id":9483,"rss_url":"https://feeds.transistor.fm/mental-selling-the-sales-performance-podcast","website_url":"https://www.integritysolutions.com/","image_url":"https://img.transistorcdn.com/SvzSpQIpVd8Cc1apmZz3cO7i7zp2sOqhRsT4N0gd19o/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hNzQ5/ZDgzYmVjYzM1ZDli/ZTIzNTlkYzg1YTBi/ZTQ0Yy5qcGc.jpg","author":"Integrity Solutions","episode_count":139,"summary":"Mental Selling: The Sales Performance Podcast is a show for motivated problem solvers in sales, leadership and customer service. Each episode features a conversation with sales leaders and industry experts who understand the importance of the mindset and skill set needed to be exceptional at building trusted customer relationships. In this podcast, we get below the surface, tapping into the emotional and psychological drivers of lasting sales and service success. You’ll hear stories and insights about overcoming the self-limiting beliefs that hold salespeople back, how to unlock the full potential in every salesperson, the complexities of today’s B2B buying cycles, and the rise of today’s virtual selling environment. We help you understand the mental and emotional aspects of sales performance that will empower you to deliver amazing customer experiences and get the results you want. Welcome to Mental Selling!","last_synced_at":"2026-07-09T20:17:43.549903+00:00","page_url":"https://stenobird.com/podcast/mental-selling-the-sales-performance-podcast-9483"},"episode":{"title":"EP 134 Human-Centric Selling and Risk-Aware Growth with Jack Haworth","slug":"ep-134-human-centric-selling-and-risk-aware-growth-with-jack-haworth","published_at":"2026-06-04T10:00:00+00:00","page_url":"https://stenobird.com/podcast/mental-selling-the-sales-performance-podcast-9483/ep-134-human-centric-selling-and-risk-aware-growth-with-jack-haworth","show_page_url":"https://stenobird.com/podcast/mental-selling-the-sales-performance-podcast-9483","url":"https://share.transistor.fm/s/f484cb65","audio_url":"https://media.transistor.fm/f484cb65/2bf5e493.mp3","summary":"Knowing the rules and doing the right thing are not the same thing, and that gap is where the real risk lives. This is part 2 of a two-part series adapted from a previously recorded webinar, where Jack Haworth , financial services executive and bank compliance consultant with over 25 years of experience, picks up where part one left off and gets into the how. Jack and Hayley Parr dig into what it actually takes to move from rule awareness to ethical application, from building a human-centric selling culture to understanding why reinforcement is the step most organizations skip and why that omission is what keeps the compliance loop recurring. Jack makes the case that the institutions closing this gap are not the ones with the most policies on paper, but the ones where customer alignment is so embedded in how people work that it shows up automatically, in loan decisions, in coaching moments, and in the way frontline staff behave when no one is watching. This episode looks at the practical side of what risk-aware growth actually requires. Jack walks through the role AI should and should not play in judgment-heavy decisions, the signals leaders need to be looking for every day, and why turnover trends are the indicator regulators are flagging most right now. He shares a real example from his consulting work that week that captures exactly what it means to lead with integrity in a hard moment, and leaves banking leaders with one clear place to start if they want to close the gap between what their culture says it is and what their people actually experience. In this episode, you’ll learn: Human-Centric Selling in Practice: Why putting the customer in the middle of every decision is not a tagline but the most practical compliance framework a bank can have. The Reinforcement…","meta_description":"Knowing the rules and doing the right thing are not the same thing, and that gap is where the real risk lives. This is part 2 of a two-part series adapted…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1785,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/mental-selling-the-sales-performance-podcast-9483/episodes/ep-134-human-centric-selling-and-risk-aware-growth-with-jack-haworth/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/mental-selling-the-sales-performance-podcast-9483/ep-134-human-centric-selling-and-risk-aware-growth-with-jack-haworth.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}