{"podcast":{"title":"MasterMined: A Behavioral & Mental Health Podcast","slug":"mastermined-a-behavioral-mental-health-podcast-7348207","podcast_index_feed_id":7348207,"rss_url":"https://feeds.libsyn.com/584750/rss","website_url":"https://www.snapshotinteractive.com/mastermined","image_url":"https://static.libsyn.com/p/assets/b/4/a/f/b4afb737a2cb009cd959afa2a1bf1c87/NEW_MasterMined_Logo_MM_BH_Playbook-20251230-et02h14qbf.png","author":"Mark Scrivner","episode_count":59,"summary":"MasterMined isn't just about learning — it's about digging deep to uncover what truly works in the business of behavioral health. This podcast will explore the innovative strategies, operational frameworks, and leadership lessons driving success in the mental health industry. From scaling private practices to managing multi-location organizations, each episode delivers clear, candid, and compelling conversations to help business owners, executives, and industry leaders build, optimize, and scale their behavioral health organizations—without losing sight of their mission.","last_synced_at":"2026-06-23T22:17:39.091358+00:00","page_url":"https://stenobird.com/podcast/mastermined-a-behavioral-mental-health-podcast-7348207"},"episode":{"title":"Ep. 34 Reputation Management in Behavioral Health with Mark, Lee, & Jeff","slug":"ep-34-reputation-management-in-behavioral-health-with-mark-lee-jeff","published_at":"2026-01-06T12:00:00+00:00","page_url":"https://stenobird.com/podcast/mastermined-a-behavioral-mental-health-podcast-7348207/ep-34-reputation-management-in-behavioral-health-with-mark-lee-jeff","show_page_url":"https://stenobird.com/podcast/mastermined-a-behavioral-mental-health-podcast-7348207","url":"https://7b85b8b9-e12c-419f-86e6-b1da2ff0426b.libsyn.com/ep-34-reputation-management-in-behavioral-health-with-mark-lee-jeff","audio_url":"https://traffic.libsyn.com/secure/7b85b8b9-e12c-419f-86e6-b1da2ff0426b/Ep._34_OG_Reputation_Full_Episode_01.mp3?dest-id=5072550","summary":"In this episode of MasterMined , hosts Mark Scrivner, Jeff Skillen, and Lee Pepper unpack the realities of reputation management in behavioral health. From navigating negative reviews and activating a \"posse of positivity\" to preparing for media scrutiny and five-alarm PR crises, the conversation offers practical frameworks leaders can implement before reputational issues escalate. The hosts emphasize proactive planning, human-centered communication, and disciplined response strategies that protect trust, culture, and long-term brand equity. Key Moments 01:22 — Why reputation hits harder in behavioral health 03:08 — The danger of emotional responses to negative reviews 05:32 — Researching complaints to find the grain of truth 07:05 — Curiosity vs. blame as a leadership mindset 11:14 — Turning a one-star review into a five-star outcome 14:16 — Activating a \"posse of positivity\" to rebalance ratings 20:12 — Why \"no comment\" is never the right answer 21:41 — Building a crisis response team before you need it 39:14 — Why human-to-human conversation still matters most Learn More & Connect Show Notes + Resources: https://snapshotinteractive.com/mastermined Connect with Mark Scrivner: https://www.linkedin.com/in/markscrivner | https://snapshotinteractive.com Connect with Jeff Skillen: https://www.linkedin.com/in/jeffskillen | https://www.skillsetenterprises.com Connect with Lee Pepper: https://www.linkedin.com/in/leepepper | https://www.neveroutmatched.com Our Sponsor - Snapshot: https://snapshotinteractive.com","meta_description":"In this episode of MasterMined , hosts Mark Scrivner, Jeff Skillen, and Lee Pepper unpack the realities of reputation management in behavioral health. Fro…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2496,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/mastermined-a-behavioral-mental-health-podcast-7348207/episodes/ep-34-reputation-management-in-behavioral-health-with-mark-lee-jeff/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/mastermined-a-behavioral-mental-health-podcast-7348207/ep-34-reputation-management-in-behavioral-health-with-mark-lee-jeff.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}