{"podcast":{"title":"Managing Care Quality","slug":"managing-care-quality-7114584","podcast_index_feed_id":7114584,"rss_url":"https://feeds.captivate.fm/managing-care-quality/","website_url":"https://managing-care-quality.captivate.fm","image_url":"https://artwork.captivate.fm/d69cfde6-f3b4-4432-bc1d-892ccce884ec/eD6uxNOJtYjvQnbwcF0w5I6M.jpg","author":"Lesley Shaw","episode_count":35,"summary":"Welcome to Managing Care Quality Improvement with the Qualitizer Process—a podcast designed for Registered Managers who want to lead with confidence, revisit strategies, refine skills, and drive success in service quality improvement! My aim is to provide you with practical tips, trusted tools, and actionable insights to make managing your services more effective and less overwhelming. Whether you’re revisiting core principles or exploring new strategies, this podcast is here to support you at every step of your journey. I know managing services is challenging, but you don’t have to do it alone. With over 30 years as a Health & Social Care leader, I’m the founder of Registered Care Manager and creator of the Qualitizer Process™—a unique framework to guide managers through a quality improvement journey. “After 30 years of managing what is often termed 'turnaround' in care services and supporting other managers to deliver quality improvement, I realized I had developed a method that I used time and again. The Qualitizer Process™ was born from my hands-on experience and is designed specifically to support care professionals like you. It’s a simple, reliable approach focused on enhanc…","last_synced_at":"2026-07-10T14:24:36.531724+00:00","page_url":"https://stenobird.com/podcast/managing-care-quality-7114584"},"episode":{"title":"5 Warning Signs Your Care Home Is Losing Its Learning Culture -and How to Rebuild It","slug":"5-warning-signs-your-care-home-is-losing-its-learning-culture-and-how-to-rebuild-it","published_at":"2025-07-24T10:00:00+00:00","page_url":"https://stenobird.com/podcast/managing-care-quality-7114584/5-warning-signs-your-care-home-is-losing-its-learning-culture-and-how-to-rebuild-it","show_page_url":"https://stenobird.com/podcast/managing-care-quality-7114584","url":"https://managing-care-quality.captivate.fm","audio_url":"https://episodes.captivate.fm/episode/17f54af5-b237-41c3-9a4b-f00f16e3d29b.mp3","summary":"I’m taking a look at an area area that CQC has been looking at much more closely in recent inspections the Learning Culture quality statement. A true learning culture is more than policies or training. It’s the way your team reflects on what’s working, learns from what isn’t, and feels safe to speak up. When you have it, you see better outcomes for residents, stronger staff morale, and greater confidence across the whole service. But when it slips—even slightly—small cracks appear and those are the cracks CQC inspectors will notice. In this episode, I’ll share five key warning signs that your care home might be losing its learning culture. I’ll also show you how my 4C Model—Culture & Values, Collaboration, Communication, and Compassion can help you rebuild and strengthen it.","meta_description":"I’m taking a look at an area area that CQC has been looking at much more closely in recent inspections the Learning Culture quality statement. A true lear…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1329,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/managing-care-quality-7114584/episodes/5-warning-signs-your-care-home-is-losing-its-learning-culture-and-how-to-rebuild-it/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/managing-care-quality-7114584/5-warning-signs-your-care-home-is-losing-its-learning-culture-and-how-to-rebuild-it.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}