{"podcast":{"title":"Managing Care Quality","slug":"managing-care-quality-7114584","podcast_index_feed_id":7114584,"rss_url":"https://feeds.captivate.fm/managing-care-quality/","website_url":"https://managing-care-quality.captivate.fm","image_url":"https://artwork.captivate.fm/d69cfde6-f3b4-4432-bc1d-892ccce884ec/eD6uxNOJtYjvQnbwcF0w5I6M.jpg","author":"Lesley Shaw","episode_count":35,"summary":"Welcome to Managing Care Quality Improvement with the Qualitizer Process—a podcast designed for Registered Managers who want to lead with confidence, revisit strategies, refine skills, and drive success in service quality improvement! My aim is to provide you with practical tips, trusted tools, and actionable insights to make managing your services more effective and less overwhelming. Whether you’re revisiting core principles or exploring new strategies, this podcast is here to support you at every step of your journey. I know managing services is challenging, but you don’t have to do it alone. With over 30 years as a Health & Social Care leader, I’m the founder of Registered Care Manager and creator of the Qualitizer Process™—a unique framework to guide managers through a quality improvement journey. “After 30 years of managing what is often termed 'turnaround' in care services and supporting other managers to deliver quality improvement, I realized I had developed a method that I used time and again. The Qualitizer Process™ was born from my hands-on experience and is designed specifically to support care professionals like you. It’s a simple, reliable approach focused on enhanc…","last_synced_at":"2026-07-10T14:24:36.531724+00:00","page_url":"https://stenobird.com/podcast/managing-care-quality-7114584"},"episode":{"title":"5 fixes that actually help When Your Digital System is Working Against You:","slug":"5-fixes-that-actually-help-when-your-digital-system-is-working-against-you","published_at":"2025-07-18T05:00:00+00:00","page_url":"https://stenobird.com/podcast/managing-care-quality-7114584/5-fixes-that-actually-help-when-your-digital-system-is-working-against-you","show_page_url":"https://stenobird.com/podcast/managing-care-quality-7114584","url":"https://managing-care-quality.captivate.fm","audio_url":"https://episodes.captivate.fm/episode/72e4bf96-b26c-4c1f-a653-ca3caf625c7d.mp3","summary":"5 Improvement When Your Digital System Works Against You: Mindset, Mistakes, and Lessons in Care Planning Today, I want to talk about something that many Registered Managers and providers deal with sometimes without even realising it. 👉 It’s the digital systems we use in care, the very tools designed to help us improve, organise and demonstrate quality that don't quite work the way we hoped and instead of helping us move forward, they can become part of the problem.","meta_description":"5 Improvement When Your Digital System Works Against You: Mindset, Mistakes, and Lessons in Care Planning Today, I want to talk about something that many…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1611,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/managing-care-quality-7114584/episodes/5-fixes-that-actually-help-when-your-digital-system-is-working-against-you/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/managing-care-quality-7114584/5-fixes-that-actually-help-when-your-digital-system-is-working-against-you.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}