{"podcast":{"title":"M365.FM a Microsoft MVP Podcast by Mirko Peters","slug":"m365-fm-modern-work-security-and-productivity-with-microsoft-365-7311214","podcast_index_feed_id":7311214,"rss_url":"https://www.spreaker.com/show/6704921/episodes/feed","website_url":"https://www.m365.fm","image_url":"https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/dcd2a8cc504197846a71af23bbeb0707.jpg","author":"Mirko Peters - Microsoft 365, Teams, SharePoint, and Copilot for IT Pros","episode_count":989,"summary":"M365.FM is a podcast about Microsoft 365, Microsoft Copilot, AI, Modern Work, security, governance, Power Platform, Azure, and the technologies shaping the future of work.Hosted by Microsoft MVP Mirko Peters, M365.FM brings together Microsoft MVPs, Microsoft employees, product experts, architects, developers, and community leaders from around the world.Each episode goes beyond announcements and hype to explore what Microsoft technologies mean in practice. From Microsoft 365 Copilot and AI agents to Teams, SharePoint, Power Platform, Microsoft Fabric, Entra, Purview, security, governance, adoption, and automation, M365.FM focuses on real-world experience, implementation, strategy, and lessons learned.Expect expert interviews, technical deep dives, practical explainers, and conversations with people building, implementing, and shaping the Microsoft ecosystem.If you work with Microsoft 365, Copilot, AI, Modern Work, or the Microsoft Cloud, M365.FM helps you understand what matters, what works, and what is coming next.Hosted by Mirko Peters, Microsoft MVP. Become a supporter of this podcast: https://www.spreaker.com/podcast/m365-fm-a-microsoft-mvp-podcast-by-mirko-peters--6704921/supp…","last_synced_at":"2026-09-17T20:22:41.104701+00:00","page_url":"https://stenobird.com/podcast/m365-fm-modern-work-security-and-productivity-with-microsoft-365-7311214"},"episode":{"title":"The Invisible Employee: Is Your Next Hire Actually an AI Agent","slug":"the-invisible-employee-is-your-next-hire-actually-an-ai-agent","published_at":"2026-05-06T21:00:02+00:00","page_url":"https://stenobird.com/podcast/m365-fm-modern-work-security-and-productivity-with-microsoft-365-7311214/the-invisible-employee-is-your-next-hire-actually-an-ai-agent","show_page_url":"https://stenobird.com/podcast/m365-fm-modern-work-security-and-productivity-with-microsoft-365-7311214","url":"https://www.spreaker.com/episode/the-invisible-employee-is-your-next-hire-actually-an-ai-agent--71886524","audio_url":"https://dts.podtrac.com/redirect.mp3/api.spreaker.com/download/episode/71886524/the_invisible_employee_is_your_next_hire_actually_an_ai_agent.mp3","summary":"Ticketing looks clean on paper. You get the numbers. The queues. The dashboards. But the real cost of support usually starts long before a ticket ever appears. An employee loses access to a file. A Teams meeting fails seconds before it starts. A sharing link breaks. Someone retries the same action over and over, asks a coworker for help, or wastes twenty minutes trying to fix something manually before they finally give up and open a support request. That hidden productivity loss rarely shows up in queue reports. In this episode of the M365 FM Podcast, Mirko Peters explores why the traditional help desk model is breaking under the scale and complexity of modern Microsoft 365 environments and what replaces it. The future of support is not faster triage. It is autonomous, invisible, policy-driven intervention that happens before users even realize they need help. THE DEATH OF THE TICKET The old support model still follows the same operational pattern. Something breaks, a user notices it, a ticket gets created, and IT begins translating the issue into categories, priorities, queues, and escalation paths. Then the waiting begins. That process feels normal because organizations have operated this way for decades, but the ticket itself is not the service. The ticket is evidence that support arrived too late. By the time the incident reaches the queue, the employee has already lost context, momentum, and productive work time. Modern Microsoft 365 estates are simply too dynamic for manual triage to scale efficiently anymore. Organizations now operate across Teams, SharePoint, Exchange, Intune, Entra, Defender, Copilot, hybrid devices, and Conditional Access policies simultaneously. The number of edge-case combinations grows faster than human-driven routing models can realistica…","meta_description":"Ticketing looks clean on paper. You get the numbers. The queues. The dashboards. But the real cost of support usually starts long before a ticket ever app…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1184,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/m365-fm-modern-work-security-and-productivity-with-microsoft-365-7311214/episodes/the-invisible-employee-is-your-next-hire-actually-an-ai-agent/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/m365-fm-modern-work-security-and-productivity-with-microsoft-365-7311214/the-invisible-employee-is-your-next-hire-actually-an-ai-agent.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}