{"podcast":{"title":"M365.FM - Modern work, security, and productivity with Microsoft 365","slug":"m365-fm-modern-work-security-and-productivity-with-microsoft-365-7311214","podcast_index_feed_id":7311214,"rss_url":"https://www.spreaker.com/show/6704921/episodes/feed","website_url":"https://podcast.m365.show","image_url":"https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/dcd2a8cc504197846a71af23bbeb0707.jpg","author":"Mirko Peters - Microsoft 365, Teams, SharePoint, and Copilot for IT Pros","episode_count":847,"summary":"Welcome to the M365.FM — your essential podcast for everything Microsoft 365, Azure, and beyond. Join us as we explore the latest developments across Power BI, Power Platform, Microsoft Teams, Viva, Fabric, Purview, Security, and the entire Microsoft ecosystem. Each episode delivers expert insights, real-world use cases, best practices, and interviews with industry leaders to help you stay ahead in the fast-moving world of cloud, collaboration, and data innovation. Whether you're an IT professional, business leader, developer, or data enthusiast, the M365.FM brings the knowledge, trends, and strategies you need to thrive in the modern digital workplace. Tune in, level up, and make the most of everything Microsoft has to offer. M365.FM is part of the M365-Show Network. Become a supporter of this podcast: https://www.spreaker.com/podcast/m365-fm-modern-work-security-and-productivity-with-microsoft-365--6704921/support .","last_synced_at":"2026-07-24T02:17:45.453623+00:00","page_url":"https://stenobird.com/podcast/m365-fm-modern-work-security-and-productivity-with-microsoft-365-7311214"},"episode":{"title":"The Human Side of CRM & Business Applications with Thomas Sandsør [MVP]","slug":"the-human-side-of-crm-business-applications-with-thomas-sands-r-mvp","published_at":"2026-05-13T04:00:03+00:00","page_url":"https://stenobird.com/podcast/m365-fm-modern-work-security-and-productivity-with-microsoft-365-7311214/the-human-side-of-crm-business-applications-with-thomas-sands-r-mvp","show_page_url":"https://stenobird.com/podcast/m365-fm-modern-work-security-and-productivity-with-microsoft-365-7311214","url":"https://www.spreaker.com/episode/the-human-side-of-crm-business-applications-with-thomas-sandsor-mvp--71973421","audio_url":"https://dts.podtrac.com/redirect.mp3/api.spreaker.com/download/episode/71973421/the_human_side_of_crm_business_applications_with_thomas_sands_r_mvp_1.mp3","summary":"In this episode of the m365.fm podcast, Mirko Peters sits down with Microsoft MVP Thomas Sandsør for a refreshingly honest and deeply human conversation about CRM, business applications, AI, customer relationships, and the future of Microsoft Dynamics 365. But this is not another highly technical “which button should you click” discussion. Instead, Thomas shares nearly 20 years of real-world experience working with CRM systems and explains why successful CRM projects have far more to do with people, culture, leadership, and trust than with technology itself. From failed implementations and change management struggles to AI agents, sales psychology, customer service workflows, and the future of human interaction in business software — this episode dives into the realities behind modern CRM projects. FROM SOCCER GOALKEEPER TO “THE CRM KEEPER” Thomas shares the story behind his well-known nickname “The CRM Keeper,” combining his background as a soccer goalkeeper with his long-standing passion for Dynamics CRM. What began as a dream of becoming a professional football player eventually transformed into a career helping organizations build stronger customer relationships through technology. Throughout the episode, Thomas reflects on how lessons from sports — teamwork, leadership, collaboration, discipline, and understanding personalities — still influence the way he leads teams and approaches CRM projects today. WHY CRM IS REALLY ABOUT PEOPLE — NOT SOFTWARE One of the strongest themes throughout the episode is the idea that CRM implementations are fundamentally human projects. Thomas explains how, early in his career, he believed technology alone could solve business problems. Over time, however, he realized that even the best CRM platform fails if people do not trust, unde…","meta_description":"In this episode of the m365.fm podcast, Mirko Peters sits down with Microsoft MVP Thomas Sandsør for a refreshingly honest and deeply human conversation a…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3089,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/m365-fm-modern-work-security-and-productivity-with-microsoft-365-7311214/episodes/the-human-side-of-crm-business-applications-with-thomas-sands-r-mvp/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/m365-fm-modern-work-security-and-productivity-with-microsoft-365-7311214/the-human-side-of-crm-business-applications-with-thomas-sands-r-mvp.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}