{"podcast":{"title":"Lending Leadership","slug":"lending-leadership-7056247","podcast_index_feed_id":7056247,"rss_url":"https://feeds.captivate.fm/lending-leadership/","website_url":"https://lending-leadership.captivate.fm","image_url":"https://artwork.captivate.fm/a4c0362e-4757-49c6-a312-53891e88ff45/-pgWWzn8NanoCp6sRFcHn6_i.jpg","author":"HMA Mortgage","episode_count":92,"summary":"Welcome to Lending Leadership: the podcast designed for mortgage loan originators who are looking to elevate their careers and gain a competitive edge in the industry. Whether you're a seasoned professional or an aspiring loan officer, this podcast will have you clear to close with valuable insights, expert advice, and jaw-dropping stories from the cutting edge of the mortgage business. Lending Leadership is two powerful shows in one, alternating every week between The Mortgage Pros and The Creative Brief. In The Mortgage Pros, you’ll be guided by the three dynamic partners of HMA Mortgage—Tom Mills, Dave Holland, and Robert Fillyaw—through the real, unfiltered truth about the mortgage industry. With decades of combined experience and close to a million dollars spent on professional coaching (yes, you read that right), our hosts are ready to share their wealth of knowledge and hard-earned wisdom and maybe even reveal a few facepalm-worthy moments that loan officers will not want to miss. In The Creative Brief, we’ll take a step back from the front lines of the mortgage world and show you results-driven marketing processes that every loan officer will want to use on a daily basis.…","last_synced_at":"2026-07-15T16:19:52.326819+00:00","page_url":"https://stenobird.com/podcast/lending-leadership-7056247"},"episode":{"title":"Mortgage Industry Game Changer: Coaching Strategies That Move the Needle for Loan Officers","slug":"mortgage-industry-game-changer-coaching-strategies-that-move-the-needle-for-loan-officers","published_at":"2026-01-28T07:00:00+00:00","page_url":"https://stenobird.com/podcast/lending-leadership-7056247/mortgage-industry-game-changer-coaching-strategies-that-move-the-needle-for-loan-officers","show_page_url":"https://stenobird.com/podcast/lending-leadership-7056247","url":"https://www.hmamortgage.com/lending-leadership/mortgage-industry-game-changer-coaching-strategies-that-move-the-needle-for-loan-officers","audio_url":"https://episodes.captivate.fm/episode/c476ceec-189b-42c0-99c8-80c2e17662dc.mp3","summary":"Welcome back to Lending Leadership: The Mortgage Pros, your go-to resource for everything mortgage professionals need to lead, grow, and elevate their business. In this episode, we shine a spotlight on one of the most impactful growth levers in our industry: coaching. Whether you're an aspiring loan officer looking to break through the next ceiling, a manager navigating multiple teams, or a seasoned originator feeling stuck, coaching is a tool with ripple effects far beyond business output—it can transform lives, families, and organizations. We’re thrilled to welcome Kristen Watkins as our special guest. As someone who’s shaped the trajectory of countless mortgage professionals, including our very own co-host Robert Fillyaw and other company leaders, Kristen Watkins brings decades of hands-on coaching experience both as an external and—now—internal coach within our organization. Her journey began in an unexpected place—the dental industry—and took a fortuitous turn into coaching mortgage professionals after seeing how powerful the right guidance can be for unlocking true potential. In this episode, we discuss: The unique role of coaching in the mortgage industry and why even the best in the world—athletes, executives, and loan officers alike—depend on coaches to reach new heights. Kristen Watkins 's personal journey from managing a mortgage office to becoming a sought-after coach, and what it means to run an internal coaching program that's fully aligned with company leadership. The incredible impact of customized coaching solutions, including moving from three closings a month to 19, and how vulnerability plus accountability add up to breakthrough growth. The most common hurdles that hold loan officers back, including the myth that being “busy” equals being productive…","meta_description":"Welcome back to Lending Leadership: The Mortgage Pros, your go-to resource for everything mortgage professionals need to lead, grow, and elevate their bus…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1854,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/lending-leadership-7056247/episodes/mortgage-industry-game-changer-coaching-strategies-that-move-the-needle-for-loan-officers/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/lending-leadership-7056247/mortgage-industry-game-changer-coaching-strategies-that-move-the-needle-for-loan-officers.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}