{"podcast":{"title":"Leading and Learning Through Safety","slug":"leading-and-learning-through-safety-14553","podcast_index_feed_id":14553,"rss_url":"https://rss.buzzsprout.com/2001262.rss","website_url":"http://www.tsdamalgamated.com","image_url":"https://storage.buzzsprout.com/4jjh6xcu2p4mqa17y82nnz2wuvj4?.jpg","author":"Dr. Mark A French","episode_count":212,"summary":"Do you want to engage your culture? Safety is the first step to creating the motivation needed for people to perform their best. Each day, we have the chance to lead our teams and learn more about our people through an understanding of our safety climate. Through looking at current issues in HSE, we chat about creating cultural value through safety. Your host is Dr. Mark French, CSP, SPHR aka The Safety Dude.","last_synced_at":"2026-07-24T14:21:11.417167+00:00","page_url":"https://stenobird.com/podcast/leading-and-learning-through-safety-14553"},"episode":{"title":"Episode 207: Empathy vs Ego","slug":"episode-207-empathy-vs-ego","published_at":"2026-06-26T07:00:00+00:00","page_url":"https://stenobird.com/podcast/leading-and-learning-through-safety-14553/episode-207-empathy-vs-ego","show_page_url":"https://stenobird.com/podcast/leading-and-learning-through-safety-14553","url":"https://www.buzzsprout.com/2001262/episodes/19395835-episode-207-empathy-vs-ego.mp3","audio_url":"https://www.buzzsprout.com/2001262/episodes/19395835-episode-207-empathy-vs-ego.mp3","summary":"In this episode of Leading and Learning Through Safety, Dr. Mark French reflects on a recent verbal de-escalation training experience and shares key lessons that extend far beyond conflict management. The training focused on how workers who interact with the public can safely navigate tense situations, recognize potential dangers, and communicate in ways that reduce rather than increase conflict. One of the biggest takeaways was the importance of practice-based learning. Dr. French emph...","meta_description":"In this episode of Leading and Learning Through Safety, Dr. Mark French reflects on a recent verbal de-escalation training experience and shares key lesso…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1200,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/leading-and-learning-through-safety-14553/episodes/episode-207-empathy-vs-ego/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/leading-and-learning-through-safety-14553/episode-207-empathy-vs-ego.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}